[Berzerk]

As the title says i keep loosing my internet connection and then it will come back on randomly, it happens if im connected to my router OR directly to the cable modem, i get the "access: local only" icon in the system tray.

can somebody help please?.

[etaf]

Would you do the following when working
Then repeat when disconnected

{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

------------------
Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results

[Berzerk]

it's online at the moment, dont know for how long.



C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : gamer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1D-60-88-17-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e5e0:771d:6f0e:4136%8(Preferred)
IPv4 Address. . . . . . . . . . . : 92.239.242.116(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : 31 October 2009 16:59:58
Lease Expires . . . . . . . . . . : 07 November 2009 12:21:31
Default Gateway . . . . . . . . . : 92.239.240.1
DHCP Server . . . . . . . . . . . : 62.30.0.121
DHCPv6 IAID . . . . . . . . . . . : 201334112
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7C-C9-DB-00-1D-60-88-17-70

DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:2cd2:196c:a310:d8b(Preferred)
rred)
Link-local IPv6 Address . . . . . : fe80::2cd2:196c:a310:d8b%9(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5cef:f274::5cef:f274(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Disabled

[etaf]

dont forget to do the ping test when working to compare
when not working (also to make sure the IP I gave you works)
This is direct to modem - correct

[Berzerk]

yes it's directly from my cable modem


C:\>ping google.com

Pinging google.com [74.125.45.100] with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=120ms TTL=53
Reply from 74.125.45.100: bytes=32 time=106ms TTL=53
Reply from 74.125.45.100: bytes=32 time=107ms TTL=53
Reply from 74.125.45.100: bytes=32 time=119ms TTL=53

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 120ms, Average = 113ms

C:\>ping 209.191.93.53

Pinging 209.191.93.53 with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=148ms TTL=52
Reply from 209.191.93.53: bytes=32 time=150ms TTL=52
Reply from 209.191.93.53: bytes=32 time=147ms TTL=52
Reply from 209.191.93.53: bytes=32 time=152ms TTL=52

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 152ms, Average = 149ms

[etaf]

ok you can also use
74.125.45.100
for google

next is to repeat all the above pings and ipconfig /all
when it disconnects

also post make and model of modem and router
also note the status of any lights on the modem while working
and post here
then when disconnects also note modem lights

[Berzerk]

modem is a scientific atlanta EPC2100R2

im using the ethernet cable from my router in the cable modem right now, its still online, i'll post back when it disconnects with the relevant information.

regards.

[JohnWill]

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.


DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.

[Berzerk]

offline ipconfig and dsl report

C:\Windows\System32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : gamer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1D-60-88-17-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e5e0:771d:6f0e:4136%8(Preferred)
IPv4 Address. . . . . . . . . . . : 92.239.242.116(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : 01 November 2009 00:21:35
Lease Expires . . . . . . . . . . : 07 November 2009 12:21:32
Default Gateway . . . . . . . . . : 92.239.240.1
DHCP Server . . . . . . . . . . . : 62.30.0.121
DHCPv6 IAID . . . . . . . . . . . : 201334112
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7C-C9-DB-00-1D-60-88-17-70

DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{806B85A4-0DCA-4991-807C-C80AE6E95
32E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5cef:f274::5cef:f274(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\System32>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Windows\System32>
C:\Windows\System32>Ping 209.191.93.53

Pinging 209.191.93.53 with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=1206ms TTL=52
Reply from 209.191.93.53: bytes=32 time=147ms TTL=52
Reply from 209.191.93.53: bytes=32 time=151ms TTL=52
Reply from 209.191.93.53: bytes=32 time=147ms TTL=52

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 1206ms, Average = 412ms

at the 209.191.93.53 ping the connection came back on



http://www.dslreports.com/linequality/nil/2581471

[Berzerk]

Originally Posted by etaf

ok you can also use
74.125.45.100
for google

next is to repeat all the above pings and ipconfig /all
when it disconnects

also post make and model of modem and router
also note the status of any lights on the modem while working
and post here
then when disconnects also note modem lights

sorry forgot to mention the modem lights,

ok my internet connection is on and

cable from wall to modem light is ON
cable from PC to modem light is OFF
power light is ON
send/recieve lights are OFF.

lights are the same when internet connection is down although sometimes the pc to modem light is on

i guess its a problem with the cable modem?

[etaf]

those pings did not help if the connection returned as you say in red,,
although that would indicate a DNS issue - which is what I was looking for
It did not work with the name but did with the IP address

do you only lose the connection for a few seconds ?

next time its out
Ping Name
Ping IP
Ping Name

If the name does not work then its a DNS issue

[Berzerk]

It must have been a problem at the ISP end because all the lights are on now and i havent been disconnected for 2 days.

fingers crossed lol

[etaf]

good news - did you talk to the ISP ?

if when you are happy its now working OK - would you mark solved - button at top of the your first post

[Berzerk]

i did talk with the ISP, after instructing me to switch the modem on and off and connect/disconnect various wires he came to the conclusion that there was a "issue" in my area. he told me to wait a few hours and it should be fixed. i guess he was right lol.

i will mark solved, thanks for all your help

[Berzerk]

would you believe it!, 10 seconds after writing my last post my net went down , i restarted the modem and the internet came back but the pc light was off lol, im calling my isp in the morning again.