There's no such thing as a stupid question, but they're the easiest to answer.
JoinTour
Login
Search
Networking
Tag Cloud
access acer asus bios bsod computer crash driver drivers error ethernet excel freeze gaming google gpu graphics hard drive hardware hdmi internet laptop malware memory monitor motherboard mouse network printer problem ram registry router server slow software sound svchost.exe trojan usb video virus vista wifi windows windows 7 windows 7 32 bit windows 7 64 bit windows xp wireless
Search
Search for:
Tech Support Guy Forums > Internet & Networking > Networking >
Virgin Wireless Setup

Reply  
Thread Tools
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
03-Nov-2009, 02:50 PM #16
Yes, when my laptop is plugged in with the cable the internet works fine.
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
03-Nov-2009, 02:52 PM #17
OK - answers to these questions
Quote:
----------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
----------------------------------------------------------------------------


-> wireless Encryption - Remove any wireless encryption from the router, and try to connect - post back results
-> The wireless is not switch on - most laptops have a physical switch or uses FN + f key to toggle on/off
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
03-Nov-2009, 02:55 PM #18
Atheros AR5007EG Wireless Network Adapter
SiS191 Ethernet Controller
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
03-Nov-2009, 02:59 PM #19
No ? ! or X anywhere in device manager

make and model of the laptop

is the wireless switched on?
is the wireless light on , on the router

download and install -
http://www.xirrus.com/library/wifitools.php

that will tell us if you can detect wireless signals and if any around
__________________
Note: I have very limited time during weekdays to visit here, so there will be a delay in replying
UK timezone
Please let us know what the final solution was to any problem posted
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
03-Nov-2009, 03:18 PM #20
No, there is no ? ! or X I've downloaded that programme, what should I do now?
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
03-Nov-2009, 03:19 PM #21
And yes Wireless is switched on and so is the router. Its a Packard Bell Easynote.
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
03-Nov-2009, 06:17 PM #22
run the program and see if it detects you wireless signal.... or if any wireless signal - then we know the wireless works on laptop
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
04-Nov-2009, 09:46 AM #23
Yes it does detect my wireless signal, what should I do now?
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
04-Nov-2009, 10:03 AM #24
summary
Quote:
Netgear WGR614-9VGUKS

device manager
Atheros AR5007EG Wireless Network Adapter
SiS191 Ethernet Controller
No ? 1 or X

PC connect via cable to router - internet all works OK

The wireless switch is on

The Wireless test Program detects your Wireless router
can we have make and model of the PC
what windows is it running XP or vista ???

So it may be a problem with firewall or secruity
Does the program show your wireless as secruity enabled
can you do a print screen of the program and post here

Using that program
If you click onto your wireless network and at the top - click on connect what happens
__________________
Note: I have very limited time during weekdays to visit here, so there will be a delay in replying
UK timezone
Please let us know what the final solution was to any problem posted
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
04-Nov-2009, 10:21 AM #25
Laptop - Packard Bell EasyNote Alp Ajax C3
It's Running Vista
I've attached the prtsc
When I click on connect a screen pops up showing what wireless networks are available, when I click on my network it says it cannot connect.
Attached Thumbnails
Virgin Wireless Setup-wifi.jpg  
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
04-Nov-2009, 10:40 AM #26
OK so the HomeLnE is your wireless signall from the router

Notice it says WPA/PSK under default auth

Lets turn that off

Log back into the router - with a cable connected between router and PC
take off the wireless secruity

goto the wireless section
secruity options
should see a list
None
WEP
WPA
etc

click on None
save the settings

now back to the PC

then the wireless program should see Open instead of wpa
try and connect now
__________________
Note: I have very limited time during weekdays to visit here, so there will be a delay in replying
UK timezone
Please let us know what the final solution was to any problem posted
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
04-Nov-2009, 10:48 AM #27
I'm not sure how to login to the router. Also when you say a cable from router to pc, should the modem be also connected to the router or not?
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
04-Nov-2009, 10:58 AM #28
On a webpage
type this
http://192.168.1.1

see earlier posts
username = admin
password = password

can you login
etaf's Avatar
Computer Specs
Moderator with 34,394 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
04-Nov-2009, 10:59 AM #29
have a look at the bottom of the router and see if you have a number called

something like

Passcode
Encryption key
secruity code

we can try and use that to connect wirelessly - if you cannot login and switch it off
lucus's Avatar
Senior Member with 157 posts.
 
Join Date: Dec 2004
Location: u.k
Experience: Beginner
04-Nov-2009, 01:51 PM #30
I looked on the bottom of the router and the password was password, i entered that along with the username admin but it still didnt work. I just got off the phone with Virgin and they said that a setting needs to be changed because the adapter can't recognise the router and that I need to go to a technician.
Reply

THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
WELCOME TO TECH SUPPORT GUY! Are you looking for the solution to your computer problem? Join our site today to ask your question -- for free! Our site is run completely by volunteers who want to help you solve your computer problems. See our Welcome Guide to get started.
Thread Tools



Facebook Facebook Twitter Twitter TechGuy.tv TechGuy.tv Mobile TSG Mobile
You Are Using:
Server ID
Advertisements do not imply our endorsement of that product or service.
All times are GMT -4. The time now is 06:23 AM.
Copyright © 1996 - 2011 TechGuy, Inc. All rights reserved.

Powered by Cermak Technologies, Inc.