[lucus]

Yes, when my laptop is plugged in with the cable the internet works fine.

[etaf]

OK - answers to these questions

----------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
----------------------------------------------------------------------------


-> wireless Encryption - Remove any wireless encryption from the router, and try to connect - post back results
-> The wireless is not switch on - most laptops have a physical switch or uses FN + f key to toggle on/off

[lucus]

Atheros AR5007EG Wireless Network Adapter
SiS191 Ethernet Controller

[etaf]

No ? ! or X anywhere in device manager

make and model of the laptop

is the wireless switched on?
is the wireless light on , on the router

download and install -
http://www.xirrus.com/library/wifitools.php

that will tell us if you can detect wireless signals and if any around

[lucus]

No, there is no ? ! or X I've downloaded that programme, what should I do now?

[lucus]

And yes Wireless is switched on and so is the router. Its a Packard Bell Easynote.

[etaf]

run the program and see if it detects you wireless signal.... or if any wireless signal - then we know the wireless works on laptop

[lucus]

Yes it does detect my wireless signal, what should I do now?

[etaf]

summary

Netgear WGR614-9VGUKS

device manager
Atheros AR5007EG Wireless Network Adapter
SiS191 Ethernet Controller
No ? 1 or X

PC connect via cable to router - internet all works OK

The wireless switch is on

The Wireless test Program detects your Wireless router

can we have make and model of the PC
what windows is it running XP or vista ???

So it may be a problem with firewall or secruity
Does the program show your wireless as secruity enabled
can you do a print screen of the program and post here

Using that program
If you click onto your wireless network and at the top - click on connect what happens

[lucus]

Laptop - Packard Bell EasyNote Alp Ajax C3
It's Running Vista
I've attached the prtsc
When I click on connect a screen pops up showing what wireless networks are available, when I click on my network it says it cannot connect.

[etaf]

OK so the HomeLnE is your wireless signall from the router

Notice it says WPA/PSK under default auth

Lets turn that off

Log back into the router - with a cable connected between router and PC
take off the wireless secruity

goto the wireless section
secruity options
should see a list
None
WEP
WPA
etc

click on None
save the settings

now back to the PC

then the wireless program should see Open instead of wpa
try and connect now

[lucus]

I'm not sure how to login to the router. Also when you say a cable from router to pc, should the modem be also connected to the router or not?

[etaf]

On a webpage
type this
http://192.168.1.1

see earlier posts
username = admin
password = password

can you login

[etaf]

have a look at the bottom of the router and see if you have a number called

something like

Passcode
Encryption key
secruity code

we can try and use that to connect wirelessly - if you cannot login and switch it off

[lucus]

I looked on the bottom of the router and the password was password, i entered that along with the username admin but it still didnt work. I just got off the phone with Virgin and they said that a setting needs to be changed because the adapter can't recognise the router and that I need to go to a technician.