  | Junior Member with 28 posts. | | Join Date: Sep 2007 Experience: Beginner | | Solved: Router Problem Hey, hoping you guys can help me out!
This started 2 weeks ago, but I didn't look into it because I didn't need a wireless connection in my house. Now, I do.
The problem is as follows:
When my modem (a webstar, dunno model) is connected to the computer, the computer connects to the Internet. However, when I connect the modem to the router (Linksys Wireless-M broadband) and the router to the computer, there is no connection. I'm not the worst when it comes to computers, but I can't figure it out.
I'm running this on Windows 7 Home Edition (32bit) with a Gigabyte GA-MA790XT-UD4P motherboard. The windows networking troubleshoot gave me this answer: The connection between your access point, router or cable modem is broken. It gave no fix.
The router is brand new so I doubt it's busted. I'm guessing the router can't establish an IP or something.
Any help would be much appreciated! |  | Moderator with 27,124 posts. | | Join Date: Mar 2005 Location: Ottawa, IL Experience: Intermediate to Advanced | | Quote: |
This started 2 weeks ago ...
| Started because that's when you got the modem? Or got the router? Or the router used to work?
Please show the following for a connection to the router and for a connection directly to the modem ... Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)
Type the following command: IPCONFIG /ALL
[Note that there is no space between the slash and ALL.]
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access. | | | Junior Member with 28 posts. | | Join Date: Sep 2007 Experience: Beginner | | Here's with modem (works):
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Soto>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Soto-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-24-1D-C5-12-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a980:2146:70ca:9d95%11(Preferred)
IPv4 Address. . . . . . . . . . . : 66.130.36.40(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : November-05-09 8:28:46 PM
Lease Expires . . . . . . . . . . : November-06-09 11:02:29 AM
Default Gateway . . . . . . . . . : 66.130.36.1
DHCP Server . . . . . . . . . . . : 24.200.242.19
DHCPv6 IAID . . . . . . . . . . . : 234890269
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-84-69-F5-00-24-1D-C5-12-84
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{197DA046-97AB-4790-A847-9A69D2A3A58D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:303e:807:bd7d:dbd7(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::303e:807:bd7d:dbd7%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4282:2428::4282:2428(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Soto>
Here's with router (doesn't work):
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Soto>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Soto-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-24-1D-C5-12-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a980:2146:70ca:9d95%11(Preferred)
IPv4 Address. . . . . . . . . . . : 66.130.36.40(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : November-05-09 8:28:46 PM
Lease Expires . . . . . . . . . . : November-06-09 11:02:29 AM
Default Gateway . . . . . . . . . : 66.130.36.1
DHCP Server . . . . . . . . . . . : 24.200.242.19
DHCPv6 IAID . . . . . . . . . . . : 234890269
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-84-69-F5-00-24-1D-C5-12-84
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{197DA046-97AB-4790-A847-9A69D2A3A58D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:303e:807:bd7d:dbd7(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::303e:807:bd7d:dbd7%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4282:2428::4282:2428(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Soto> | | | Moderator with 27,124 posts. | | Join Date: Mar 2005 Location: Ottawa, IL Experience: Intermediate to Advanced | | They're exactly the same! At least I can't see any difference.
You apparently have the modem connected to a LAN port instead of the router's WAN port or else the router is in some kind of bypass mode or is defective. | | | Junior Member with 28 posts. | | Join Date: Sep 2007 Experience: Beginner | | Ok yeah sorry didn't copy/paste correctly, here's with router:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Soto>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Soto-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-24-1D-C5-12-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a980:2146:70ca:9d95%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : November-05-09 9:41:52 PM
Lease Expires . . . . . . . . . . : November-07-09 9:41:51 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890269
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-84-69-F5-00-24-1D-C5-12-84
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{197DA046-97AB-4790-A847-9A69D2A3A58D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Soto> |  | Moderator with 96,644 posts. | | Join Date: Oct 2002 Location: South Eastern PA, USA Experience: Advanced age & experience | | The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working. - Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
- Turn off everything, the modem, router, computer.
- Connect the modem to the router's WAN/Internet port.
- Connect the computer to one of the router's LAN/Network ports.
- Turn on the modem, wait for a steady connect light.
- Turn on the router, wait for two minutes.
- Boot the computer.
When the computer is completely booted, let's see this.
Hold the Windows key and press R, then type CMD ( COMMAND for W98/WME) to open a command prompt: NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!
In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL
PING <computer_IP_address>
PING <default_gateway_address>
PING <dns_servers>
PING 206.190.60.37
PING yahoo.com
Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here. <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.
<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.
<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________ Remember: Data you don't have at least two copies of is data you don't care about. Microsoft MVP - User Desktop Experience | | | Junior Member with 28 posts. | | Join Date: Sep 2007 Experience: Beginner | | Sorry for replying like 8 hours later...
I guess my problem is fixed since I`m connected through the router. I`ve done the steps you told me (resetting, shutting everything down, etc.), but didn`t work till now.
Here is the console's contents if you're curious, I am...
Big thanks to both of you!
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Soto>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Soto-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-24-1D-C5-12-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a980:2146:70ca:9d95%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : November-06-09 3:47:56 PM
Lease Expires . . . . . . . . . . : November-07-09 3:47:56 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890269
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-84-69-F5-00-24-1D-C5-12-84
DNS Servers . . . . . . . . . . . : 24.200.241.37
24.201.245.77
24.200.243.189
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{197DA046-97AB-4790-A847-9A69D2A3A58D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2cc0:3e11:b5c7:6f52(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2cc0:3e11:b5c7:6f52%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Soto>ping 198.168.1.101
Pinging 198.168.1.101 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 198.168.1.101:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Soto>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\Soto>ping 24.200.241.37
Pinging 24.200.241.37 with 32 bytes of data:
Reply from 24.200.241.37: bytes=32 time=7ms TTL=124
Reply from 24.200.241.37: bytes=32 time=234ms TTL=124
Reply from 24.200.241.37: bytes=32 time=7ms TTL=124
Reply from 24.200.241.37: bytes=32 time=7ms TTL=124
Ping statistics for 24.200.241.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 234ms, Average = 63ms
C:\Users\Soto>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=45ms TTL=55
Reply from 206.190.60.37: bytes=32 time=46ms TTL=55
Reply from 206.190.60.37: bytes=32 time=45ms TTL=55
Reply from 206.190.60.37: bytes=32 time=45ms TTL=55
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 46ms, Average = 45ms
C:\Users\Soto>ping yahoo.com
Pinging yahoo.com [69.147.114.224] with 32 bytes of data:
Reply from 69.147.114.224: bytes=32 time=42ms TTL=53
Reply from 69.147.114.224: bytes=32 time=42ms TTL=53
Reply from 69.147.114.224: bytes=32 time=43ms TTL=53
Reply from 69.147.114.224: bytes=32 time=43ms TTL=53
Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 43ms, Average = 42ms
C:\Users\Soto> | | | Moderator with 27,124 posts. | | Join Date: Mar 2005 Location: Ottawa, IL Experience: Intermediate to Advanced | | My guess is that earlier you forgot to power cycle (unplug for 30 seconds) the modem when switching from computer to router, or else (as sometimes happens) it took a longer time unplugged to get it and your ISP to "reset."
If you're curious about the failed ping in your most recent post it's because you mistyped 192 as 198. 
Glad we could help you. You can mark this Solved using the button at the upper left of the page. | |
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