[DancinHomer]

This problem has beaten me, any help would be much appreciated.

I cannot view websites on IE8, Firefox or AOL9VR. IE Diagnostics give errors; Winsocks "Not all base service provider entries could be found in the winsock catalog. A reset is needed."
HTTP "Could not make an HTTP connection", "HTTP Error 12029 connecting to www.microsoft.com. A connection with the server could not be established"
Same error 12029 for HTTPS & FTP.

I CAN ping www.google.co.uk & download updates for AVG ok so the internet is there.


Things I've done:

• Removed AVG
• Reset Winsocks (netsh winsock reset)
• Reset Windows Firewall & disabled
• Windows Repair
• Reset IE
• Spyware scan (combofix, mbam, etc.) - clean
• Checked lmhosts file

It is like a firewall issue and one other thing that concerns me is that I removed Mcaffee AV/firewall using Mcaffee Product Removal Tool, but Windows Security Centre still reports Mcaffee Personal Firewall is ON - there are Mcaffee no files on the PC but 3 Mcaffee services are still there, albeit won't start because no files there.

I also fixed another issue on this PC; System Restore, Windows Search & AOLNotify wouldn't load, but I fixed these by re-registering a few DLLs - could it be I need to re-register another DLL?

Cheers

[etaf]

have a read here
http://forums.techguy.org/networking...receiving.html

you will see various posts on Firewall remover tools - make sure the firewall is fully uninstalled

[DancinHomer]

Removal tool (Appremover) did not find any security software installed on the computer (will put protection on when problem solved).

Thanks but no joy, any other ideas?

[etaf]

make and models of router/modem and how connected

{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

{Ping Tests}
Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results

[DancinHomer]

Sorry about delay in replying, I had to put this PC aside to fix some other PCs.

Here are result from tests:

Windows IP Configuration

Host Name . . . . . . . . . . . . : thetatties
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-20-BF-17-70
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::213:20ff:febf:1770%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : 13 November 2009 11:16:38
Lease Expires . . . . . . . . . . : 14 November 2009 11:16:38

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-FB-D4-AE-51-7D-DD
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 2001:0:d5c7:a2d6:0:fbd4:ae51:7ddd
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : C0-A8-01-06
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.6%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled


Pinging www-tmmdi.l.google.com [216.239.59.99] with 32 bytes of data:

Reply from 216.239.59.99: bytes=32 time=58ms TTL=56
Reply from 216.239.59.99: bytes=32 time=59ms TTL=56
Reply from 216.239.59.99: bytes=32 time=56ms TTL=56
Reply from 216.239.59.99: bytes=32 time=58ms TTL=56

Ping statistics for 216.239.59.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 59ms, Average = 57ms


Pinging 209.191.93.53 with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=165ms TTL=51
Reply from 209.191.93.53: bytes=32 time=166ms TTL=51
Reply from 209.191.93.53: bytes=32 time=164ms TTL=51
Reply from 209.191.93.53: bytes=32 time=165ms TTL=51

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 166ms, Average = 165ms

Cheers.

[etaf]

I have moved to networking

what did you ping ?

[DancinHomer]

what did you ping ?

www.google.com & 209.191.93.53 as you asked.

[etaf]

interesting that you got this info

www-tmmdi.l.google.com

[DancinHomer]

I get the same when pinging from another PC?

This isn't unusual to me, I see this all the time. What do you get?

[etaf]

just google.com
I think someone with more info will reply, as i have never seen that before

what windows version
and what cvountry are you in

[DancinHomer]

Running Win XP SP3 in UK.

[JohnWill]

Start, Run, NOTEPAD c:\Windows\system32\drivers\etc\HOSTS.

Select all and copy and paste to a message here.

[DancinHomer]

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

[JohnWill]

What's the exact make and model of the router and any separate modem?

[DancinHomer]

Nothing to do with router (Dlink DKT-810), this PC is in my shop for repair, my customer has the problem at his home and I see the same problem here. Also 5 other PCs work fine on the same router in the shop.

We seem to be straying away from my first post. I think it is either an unregistered DLL/file or service problem or something to do with Security Centre still saying Mcaffee is installed.

Thanks.