[smack518]

I've had this router connected to Cable internet for awhile and it was working fine. Recently I was trying to connect a new computer and couldn't log onto the web interface. I recently moved and can't find the CD that came with the router, so I tried doing the 30-second reset on the router.

Now when I try to log into the web interface by going to 192.168.1.1 the webpage just shows the word "closed" in plain text.

I have seen JohnWill's response to similar questions with the below but can't seem to find any followup beyond that, can anyone help me with the next steps? I'm relatively savvy, so hopefully a few more steps will get me there.

The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

-------

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.

• Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[JohnWill]

What steps do you need help with?

[smack518]

I can handle everything listed there, my question is what do I do afterwards?

It seems like no body ever wrote you back to get the next steps.

[smack518]

Here are my results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\safshar>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SiamacXPLT
Primary Dns Suffix . . . . . . . : Acacia.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Acacia.local
hsd1.pa.comcast.net.

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1C-BF-6C-60-89

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-1B-38-73-A6-E5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.64.150
68.87.75.198
Lease Obtained. . . . . . . . . . : Friday, November 13, 2009 7:18:24 PM

Lease Expires . . . . . . . . . . : Saturday, November 14, 2009 7:18:24
PM

C:\Documents and Settings\safshar>ping 192.168.1.100

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\safshar>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\safshar>ping 68.87.64.150

Pinging 68.87.64.150 with 32 bytes of data:

Reply from 68.87.64.150: bytes=32 time=18ms TTL=105
Reply from 68.87.64.150: bytes=32 time=18ms TTL=105
Reply from 68.87.64.150: bytes=32 time=18ms TTL=105
Reply from 68.87.64.150: bytes=32 time=19ms TTL=105

Ping statistics for 68.87.64.150:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 19ms, Average = 18ms

C:\Documents and Settings\safshar>ping 68.87.75.198

Pinging 68.87.75.198 with 32 bytes of data:

Reply from 68.87.75.198: bytes=32 time=21ms TTL=106
Reply from 68.87.75.198: bytes=32 time=19ms TTL=106
Reply from 68.87.75.198: bytes=32 time=20ms TTL=106
Reply from 68.87.75.198: bytes=32 time=21ms TTL=106

Ping statistics for 68.87.75.198:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 21ms, Average = 20ms

C:\Documents and Settings\safshar>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=22ms TTL=51
Reply from 206.190.60.37: bytes=32 time=15ms TTL=51
Reply from 206.190.60.37: bytes=32 time=14ms TTL=51
Reply from 206.190.60.37: bytes=32 time=16ms TTL=51

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 22ms, Average = 16ms

C:\Documents and Settings\safshar>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=15ms TTL=51
Reply from 69.147.114.224: bytes=32 time=14ms TTL=51
Reply from 69.147.114.224: bytes=32 time=16ms TTL=51
Reply from 69.147.114.224: bytes=32 time=14ms TTL=51

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 16ms, Average = 14ms

C:\Documents and Settings\safshar>

[smack518]

After I do this, if I try to use my browser to get into my router via 192.168.1.1 and I enter admin as the password it still goes to "closed" and then I have no connectivity.

Until I try to get in I do have connectivity.

Redid everything to for now I do have connectivity, but the router is unprotected and just called linksys while broadcasting SSID.

Here is the new ipconfig /all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\safshar>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SiamacXPLT
Primary Dns Suffix . . . . . . . : Acacia.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Acacia.local
hsd1.pa.comcast.net.

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1C-BF-6C-60-89

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-1B-38-73-A6-E5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.64.150
68.87.75.198
Lease Obtained. . . . . . . . . . : Friday, November 13, 2009 7:36:24 PM

Lease Expires . . . . . . . . . . : Saturday, November 14, 2009 7:36:24
PM

C:\Documents and Settings\safshar>

Thanks again

[Dezaras]

sounds like a wierd linksys firmware issue ( i have seen the "closed" message appear on linksys routers whose firmware updates did not take , but you dont mention having tried to do one. never seen that with just using the reset button.

[JohnWill]

If after a true factory reset, the default name/password doesn't get you into the configuration screens, I'd be talking to Linksys support. I don't know of any way you're going to get around this.