[Samantha_I]

I recently changed from Talk Talk to Sky Broadband and I have a 2Wire 802.11 wireless adapter. The internet connection can be very temperamental and I have spoken to Sky who can only recommend they send another router, but the connection seems to be alot more stable on my sisters Windows Vists laptop so I am thinking there is something wrong with my wirelesss adaptor which was originally supplied by BT.

I have been looking online for help and I came across this page but when I try and open the browser, it doesnt work.

My operating system is Windows XP Media Centre.

[etaf]

did you have the same setup with Talk Talk?
I assume Sky have just changed the router (and possibly exchange equipment) - is that correct, everything else is the same hardware
if so
How did the wireless all work before

some make and model info would help

[Samantha_I]

Talk Talk were absolutely crap, thats why I left within the 30 day trial. I was with BT before and they were really good but my sister changed it to Talk Talk. My boyfriend recommended Sky so we moved with them.

We only have a Sky router, the wireless adaptor is the same one that was provided when we with BT broadband (before Talk Talk).

My wireless adaptor is a 2wire 802.11g USB Wireless LAN Card #5

[etaf]

do you both lose internet at the same time?
What are the lights on the router indicating when lost

when its working please post back the ipconfig /all and both ping tests
repeat when disconnects - make sure we know which is which

{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

{Ping Tests}
Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results

[Samantha_I]

The router is downstairs and my PC is upstairs.

I have Windows XP Media Center, when I do ipconfig /all the box appears and then disappears in a second.

[Samantha_I]

I was originally with BT and the internet was perfect.

Then my sister moved to Talk Talk and the connection was extremely bad.

Now, we are with Sky & the connection is better than when we were with Talk Talk but it can be temperamental at times. I have been online and I have done many tests including changing the DNS address.

[etaf]

I have Windows XP Media Center, when I do ipconfig /all the box appears and then disappears in a second

you are missing out the CMD command
type CMD - enter
then a black box should appear and stay on the screen

[Samantha_I]

I typed in cmd and a box appears. This is what is says:

Microsoft Windows XP [version 5.1.2600]
(C) Copyright 1985 - 2001 Microsoft Corp.

D:\\Documents and Settings\User>

[etaf]

yep that right
Now you type in each of the commands I posted above, and post back the results as described

ipconfig /all

Ping google.com

Ping 209.191.93.53

[Samantha_I]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\User>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : 049653220300
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-14-85-B2-79-1C

Ethernet adapter Wireless Network Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 2Wire 802.11g USB Wireless LAN Card
#5
Physical Address. . . . . . . . . : 00-60-B3-BB-51-7D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
Lease Obtained. . . . . . . . . . : 15 November 2009 15:23:42
Lease Expires . . . . . . . . . . : 16 November 2009 15:23:42

D:\Documents and Settings\User>

[Samantha_I]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\User>ping google.com

Pinging google.com [74.125.53.100] with 32 bytes of data:

Reply from 74.125.53.100: bytes=32 time=170ms TTL=50
Reply from 74.125.53.100: bytes=32 time=172ms TTL=50
Reply from 74.125.53.100: bytes=32 time=171ms TTL=50
Reply from 74.125.53.100: bytes=32 time=400ms TTL=50

Ping statistics for 74.125.53.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 400ms, Average = 228ms

D:\Documents and Settings\User>

[Samantha_I]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\User>ping 209.191.93.53

Pinging 209.191.93.53 with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=137ms TTL=53
Reply from 209.191.93.53: bytes=32 time=136ms TTL=53
Reply from 209.191.93.53: bytes=32 time=136ms TTL=53
Reply from 209.191.93.53: bytes=32 time=135ms TTL=53

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 135ms, Maximum = 137ms, Average = 136ms

D:\Documents and Settings\User>

[etaf]

excellent - now we have the ipconfig info - we need to add one more ping to the list

ping 192.168.0.1

Now when it disconnects repeat the
Ipconfig /all
and the Three Pings

[Samantha_I]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\User>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time=3ms TTL=255
Reply from 192.168.0.1: bytes=32 time=3ms TTL=255
Reply from 192.168.0.1: bytes=32 time=2ms TTL=255
Reply from 192.168.0.1: bytes=32 time=2ms TTL=255

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms

D:\Documents and Settings\User>

[Samantha_I]

Can you explain what these pings are and how this helps?

And do you mean I should do all 3 pings when the internet has disconnected? Should I do it in all the same window (after the pings, I close the box and reopen)?

Sorry for the 21 Qs but knowledge is power