[johndixon46]

My internet connection has stopped working on my sons pc. The black ralink icon is being displayed and the message ralink wireless lan card not exists is displayed.

I have uninstalled and installed the software and still no internet.

looking at other messages in the forum and people are talking about a physical card in the pc - i havent put a card in the pc and have been using the network adapter previously ok

any ideas?

[etaf]

can you post make and model of pc
Router and modem

then do the following, you will need to copy across to a working PC using a USB thumbflashdrive or CDw

{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

----------------------------------------------------------------------------
{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

[johndixon46]

pc is acer
router is speedtouch585 v6
modem ???- no modem in device manager ???

network adapters - NVIDIA nForce 10/100/1000 Mbps Networking Controller (pre-installed with PC)

ipconfig /all looks a bit bleak ...

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\john>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Users\john>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : michaels-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking
Controller
Physical Address. . . . . . . . . : 00-1F-16-F3-72-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{55778CAF-4EEE-4DCE-8F32-2495DB7EF
47A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\john>

Thanks

[etaf]

as you say NO Wireless device listed there

In device manager you only have
network adapters - NVIDIA nForce 10/100/1000 Mbps Networking Controller (pre-installed with PC)

Are there any ! or ? anywhere in device manager ?

PC is an ACER - whats the model
?

[johndixon46]

Thanks for the reply etaf.

The acer model is ACER ASPIRE AX1300.

There are no X ! or ? anywhere in device manager.

[johndixon46]

more precisely it is ...

ACER ASPIRE AX1300 8550

[etaf]

going by the specs here
http://www.acer.co.uk/acer/productv....CRC=3069114424

should have a wireless card
But if not listed in device manager and no ? ! X anywhere within device manager than if it has been working OK on wireless and now stopped - perhaps the actual adapter is faulty

try control panel
Add new hardware
see if it can find it

Has the PC moved at all - when it stopped - possibly the module is not seated correctly witjin the PC

[johndixon46]

I have gone into device manager and chose Action --> Add legacy hardware

I selected the edimax network adapter and completed the wizard and the final window displayed that it has been installed but it may not work properly and had a code 10 error.

Now in device manager I do have the edimax network adapter displayed with an exclamation mark next to it.

[etaf]

What colour is te Ex mark ?
http://pcsupport.about.com/od/tipstricks/f/yellowdm.htm
http://support.microsoft.com/kb/133240


see here
http://www.acer.co.uk/acer/service.d...CRC=3048607531

should be a link to the drivers page

Go through and select your model

You should end up with a list that includes the ralink driver
try updating the driver

[johndixon46]

Its a black ! in a yellow triangle.

Tried with the ralink driver from the acer web site but the driver update said that i had the latest driver installed.

I think I will need to return it to where I bought it from for them to look at. I dont fancy some of the solutions from the links you supplied.

Any more suggestions before I do?

[johndixon46]

I'm begining to think that the wireless card is not seated correctly in the PC as you suggested earlier.