[burgi]

Hello

I have an issue with my mother's PC. It will not connect to the network at all and keeps saying it is acquiring network address. I have tried a second card in it with the same results and I have also tried using a static IP.

I tried reseting the TCP/IP stack as described here but I get an error stating the specified service doesn't exist. If you guys have ANY suggestions at all I'd be very greatful because I am getting some serious flak from my mum.

Thanks

John

[midders]

Wired or wireless? What router are you using? Is MAC address filtering enabled? If you go to Network Connection Properties, what components are shown (TCP/IP, Client for MSN etc.)? And anything else you might think is relevant...

Slainte

midders

[JohnWill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• For wireless laptops, have you made SURE the wireless switch is on?
• For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[burgi]

It is a wired connection. The problem is connecting to the local network rather than internet, all the other machines in the house can connect to the router and the internet fine.

The router is LinkSys WRT150N with firmware v1.51.3. There is no MAC filtering on the router.

The problem machine is running XP Pro SP3.

The two NICs I have tried in the problem machine are:
Realtek RTL8139 Family PCI
SMC EZ Card 10/100 PCI (SMC1211TX)

I have attached the results from the command line. I will try the reboot in safe mode now.

John

[JohnWill]

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[burgi]

Safe mode booting didn't work. It is still saying "Limited or no connectivity" on both cards.

[burgi]

Originally Posted by JohnWill

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

Neither of these commands worked.

C:\Documents and Settings\Burgess Family>netsh winsock reset catalog

WARNING: Could not obtain host information from machine: [LEVIATHAN]. Some comma
nds may not be available.
The specified service does not exist as an installed service.

Unable to reset the Winsock Catalog.
The system cannot find the file specified.

C:\Documents and Settings\Burgess Family>netsh int ip reset reset.log

WARNING: Could not obtain host information from machine: [LEVIATHAN]. Some comma
nds may not be available.
The specified service does not exist as an installed service.

[JohnWill]

Check your Services are Started on all PCs:

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wireless Zero Configuration (XP wireless configurations only)
• WLAN AutoConfig (Vista wireless configurations only)
• Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.

[burgi]

Network Location Awareness was the only one not running. I have attached the log file from system event viewer.

[JohnWill]

Did you find out why NLA isn't running?

[burgi]

I haven't.... yet. I am more concerned about the error I am getting when I try to view the service dependencies. Something about the service not being installed. I will grab a screenshot tomorrow when I can bear to look at it again.

[churchy92]

i too am having this problem on one of my other pc's

[burgi]

Here is the screenshot as promised. I get it regardless of the service I view.

John

[JohnWill]

Time to try SFC I would imagine.


Start, Run, SFC /SCANNOW

[burgi]

Ran that and rebooted, I still can't view the dependencies. Is there anything else I can try?