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Solved: wireless router wont work with cable modem

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crmartin2323's Avatar
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Junior Member with 2 posts.
 
Join Date: Nov 2009
18-Nov-2009, 10:11 PM #1
Solved: wireless router wont work with cable modem
i have a motorola surf board cable modem sb5120
and a wgr614 v6 netgear wireless router i cant get them to connect, modem works without router
TerryNet's Avatar
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Moderator with 48,403 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
18-Nov-2009, 10:24 PM #2
This may be a simple case that you forgot to power cycle (unplug for 30 seconds) the modem when switching devices. Otherwise, ...

Reset the router to factory default settings.
Unplug modem and router and shut down computer(s).
Connect modem to router's WAN (Internet, Modem) port.
Connect computer(s) to router LAN port(s).
Plug in modem.
Plug in router.
Boot computer(s).

This should get you internet access on the connected computer(s). If not, please show for a Windows PC ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
crmartin2323's Avatar
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Junior Member with 2 posts.
 
Join Date: Nov 2009
19-Nov-2009, 11:02 PM #3
It works, i spent hours turning off and on this and that , thanks alot
TerryNet's Avatar
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Moderator with 48,403 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
20-Nov-2009, 10:35 AM #4
You're welcome.

I suggest you now set a new login password for the router, change the SSID to something you like, and enable encryption, preferably WPA(2)-PSK.
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