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Network connections not found


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REY1234's Avatar
REY1234 REY1234 is offline
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11-Dec-2009, 05:35 PM #1
Network connections not found
I uninstalled Trend Micro internet security software from my Windows XP Media Center Edition Laptop and can no longer connect to the internet because the network connections can not be found. I have both a Network Lan and a wireless network device and both are working properly. I have gone back to a few restore points but this did not solve the problem. I also contacted Trend Micro Tech Support but they could not resolve the problem. This happened once before when I uninstalled Nortons and I had to completly restore the hard drive. How can I get my computer to reconize My Network Places.
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11-Dec-2009, 06:58 PM #2
Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?



I'd like to see this as well with a cable connected to the wired NIC.


Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
REY1234's Avatar
REY1234 REY1234 is offline
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11-Dec-2009, 10:21 PM #3
THANKS FOR YOUR RESPONSE
THE DEVICE MANAGER SHOWS NETWORK ADAPTERS
1394 Net Adapter
Broadcom 822.11a/b/g WLAN
Realtek RTl8139/810x Family Fast Ethernet NIC
All three devices are enabled and working properly with no conflict of resourses. Initially there were an additional device for each with a Trend Micro Lable added that were marked as (!) not working. These after many tryes I managed to uninstall.

In CMD: The ipconfig /all comand shows this line "Windows IP Configuration"
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12-Dec-2009, 12:04 PM #4
TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.


Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
REY1234's Avatar
REY1234 REY1234 is offline
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12-Dec-2009, 05:22 PM #5
This in the response I get when I try to open network connections

The network Connections Folder was unable to retrieve the list of network adapters on your machine. Please make sure that the Network Connections service is enabled and running.

The response to the CMD: Commands are as follows:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>netsh winsock reset reset.log
Sucessfully reset the Winsock Catalog.
You must restart the machine in order to complete the reset.
C:\Documents and Settings\Owner>netsh winsock reset catalog
Sucessfully reset the Winsock Catalog.
You must restart the machine in order to complete the reset.
C:\Documents and Settings\Owner>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>ipconfig /all
Windows IP Configuration
C:\Documents and Settings\Owner>IPCONFIG /ALL
Windows IP Configuration
C:\Documents and Settings\Owner>
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12-Dec-2009, 08:31 PM #6
Well, the error at the first of your post indicates that Windows doesn't actually recognize the network hardware.

Go into Device Manager and uninstall ALL of those adapters under Network adapters and reboot. Let Windows install the adapters again and see what results you get.
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14-Dec-2009, 06:45 PM #7
Network devices uninstall now marked (!)
In Device Manager
I Uninstalled
1394 Net Adapter
Broadcom 822.11a/b/g WLAN
Realtek RTl8139/810x Family Fast Ethernet NIC

The ballon for each said "Device Failed to unistall because device may be required to boot system."
But the Icons for each vanished off the list
When I rebooted the computer
Found new hardware Wizard window appreaed for each device
The note read
Canot unstall this hardware
There was a problem installing this hardware
"( Each device name)"
An error occured during the installation of this device
Access denied
Click finish to close wizard

Each Network device Icon had a yellow (!)

I loaded the driver software from HP Driver CD but got same message.

Checking In
Device Manager
Netwok Adapters
Each device sayes
THIS DEVICE IS NOT WORKING PROPERLY BECAUSE WINDOWS CANNOT LOAD THE DRIVERS REQUIRED FOR THE DEVICE (CODE 31)
CLICK TROUBLESHOOT TO START THE TROUBLESHOOTER DEVICE.
access denied.

CLICKING THE TROUBLESHOOTER BUTTON DOES NOT ACTIVATE THE TROUBLE SHOOTER



I then tried it again and uninstalled each device once more.

The computer had a blank screen and would not come back on. After several minutes I pushed the on button a few more times and got
The message

Intel UNDI, PXE-2.0(build082)
Copyright 1997-2000 Intel Corp
Realtek RTl8139(x)/8130/810x PCI Fast Ethernet Controller V22.13 (020326)
PXE-E61 Media Test
Client MAC ADPR: 00 16 D4 00 2B 6E GUID: 2EF1FE18-C0B7-11DA-BD16-0016D4003B6E
DHCP....\
PXE51 NO DHCP PROXY DHCP OFFERS RECIEVED
PXE-M0F EXISTING PX ROM

AFTER THIS MESSAGE KEEP REPETING FOR SEVERAL MINUTES ON A BLACK SCREEN I PUSHED THE OFF/ON BUTTON ONCE MORE

THE COMPUTER REBOOTED

The same found new hardware appeared for each device with same message as above.

Now in the devicxe manager are yellow ? marks for the network which has a title Other device instead of Network and each device is lables
? Ethernet contoller
? Network Controller
? NIC1394


I rebooted the computer once again
And now have the previous screen with the Network Adapters each having a yellow (!)

I checked the BIOS Computer Setup (F10) Wireless is enabled.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
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Tags
my network places, windows xp network

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