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connected to wireless router but no internet access


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vly's Avatar
vly vly is offline
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Join Date: Dec 2009
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22-Dec-2009, 02:30 PM #1
connected to wireless router but no internet access
A couple days ago i noticed that my wireless internet had been running slower than usual, so i thought i would try resetting the the router, which is a D-link DIR-655. After the reset, I am no longer able to connect to the internet through wireless. I have 1 desktop PC wired to the wireless router which can access the internet but my other desktop and two other laptops which rely on the router for internet can no longer connect to the internet. They can still detect and connect to the wireless network but they just cant get onto the internet.
Also, after the reset, the desktop pc that is wired to the router has a strange connection now, which is a PPPoE connection. When connecting with this connection, it brings me to a username/password screen which i had never seen before previous to the router reset. I have verizon DSL and usually it would connect automatically but now i have to connect manually through this new connection. I think the problem lies in the router but i cant figure out a way to solve this problem. Any guidance will be greatly appreciated. thank you.
TerryNet's Avatar
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Location: Ottawa, IL
22-Dec-2009, 08:01 PM #2
Did you just do a reset (similar to a power cycle) or a reset to factory default settings?

Did you change any cables, say move the connection from the modem to a LAN port instead of the WAN port?
vly's Avatar
vly vly is offline
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23-Dec-2009, 11:49 AM #3
At first i just did a reset but after i couldn't figure out how to fix the connection, i reset it to factory settings. No cable's were switched around either.

this is my ipconfig/all.

C:\Users\kai ly>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kaily-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

PPP adapter Broadband Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadband Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 72.70.241.155(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 71.243.0.12
68.237.161.12
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-21-85-6C-55-9B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fd0d:b30:c18b:4531%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.198(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 23, 2009 12:20:46 PM
Lease Expires . . . . . . . . . . : Thursday, December 24, 2009 12:20:45 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : isatap.myhome.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{51AA1B2C-EACB-4F1C-BCE0-E76BD77DA
DAA}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4846:f19b::4846:f19b(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 71.243.0.12
68.237.161.12
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\kai ly>
TerryNet's Avatar
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Join Date: Mar 2005
Location: Ottawa, IL
23-Dec-2009, 01:43 PM #4
The reason I asked those questions is because from your initial description, which exactly matches the ipconfig /all you showed, either the modem is connected to a LAN port or else the router is very defective (treating the WAN port the same as a LAN port).

There may be another explanation, but I can think of none. Is your modem a Westell? Is it a modem/router combo? If so, how is it configured?

I would try another reset to factory default settings, and then shop for a router or, if the router is still under warranty, contact D-Link to start the process of getting a replacement.
JohnWill's Avatar
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Location: South Eastern PA, USA
23-Dec-2009, 03:14 PM #5
You need the account user name and password to configure either the router or if you connect directly to the DSL modem, your PPPoE connection in Windows.

Contact Verizon customer support if you have lost the account information that was provided with the account.
vly's Avatar
vly vly is offline
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25-Dec-2009, 01:05 AM #6
ok well i called verizon technical support and a technician came over and now my internet is up to speed again. I guess the slow internet stemmed from tangled wires. But im at a lost with this wireless situation.
My wireless router is connected to the modem through the ethernet port while my desktop is connected into the back of my router. Also, i guess they said that the PPPoE connection was an open connection so theres no specific UN/PW.
When i try to configure the internet settings on the router, the "my internet connection type" is set as DHCP but when i try to set it as a PPPoE connection my wired connection no longer works. I'm guessing i should just leave it as is.
TerryNet's Avatar
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Moderator with 66,962 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
25-Dec-2009, 09:30 AM #7
What is "as is"? Can you get internet access through the router with more than one computer at a time? Can you get internet access with a wireless connection?
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