Able to connect to network but no internet connection

Drakb · 27-Dec-2009, 08:01 PM #1

I have a Dlink DIR-655 router which is currently connected and set up to my network. I worked perfectly for a few months but then my internet all of a sudden stop working. So I called costomer service and the tech. told me to go to Tools>Internet Options>Connections>LAN Settings> Advanced, he then told me to change the HTTP and Port to his new settings. This magicly fixed my intenet connection on my desktop (XP) but when I tried to use the wireless on my laptops (Vista and Mac OS) nothing happend. The status on both laptops say "Connected" but the internet doesn't work. I have been researching this for quite some time now but haven't found a solution. Any help would be GREATLY APPRECIATED! Thank you- Drakb

JohnWill · 28-Dec-2009, 09:28 AM #2

Try these tests from the working machine and one of the non-working ones.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Drakb · 28-Dec-2009, 04:20 PM #3

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Administrator>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DRAKE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-18-F3-CB-BE-D6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.197
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Monday, December 28, 2009 11:34:57 A
M
Lease Expires . . . . . . . . . . : Tuesday, December 29, 2009 11:34:57
AM
C:\Documents and Settings\HP_Administrator>

JohnWill · 29-Dec-2009, 10:31 AM #4

Are you going to post the pings for this one, and the IPCONFIG /ALL and pings from the other machine?

Drakb · 29-Dec-2009, 05:52 PM #5

I don't understand how to do the pings...

**TerryNet** · 29-Dec-2009, 06:05 PM #6

Read John's post # 2 several times. If there is something there that's imperfect or that you don't understand please tell us exactly what that is. John has spent a heck of a lot of time and effort on that post and I think that he is running out of ideas of how to improve it.

Drakb · 30-Dec-2009, 02:23 AM #7

Ok, I know how to IPCONFIG/ALL, and i know how to ping. Where there is PING <computer_IP_adress>
PING <default_gateway_adress>
PING <dns_servers>
What do i do there? Would I do this for the default_gatway_adress?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Administrator>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\HP_Administrator>

Frank4d · 30-Dec-2009, 02:44 AM #8

Ok, that show you can ping your router. Now try these two:

PING 74.125.45.100

PING yahoo.com

They will help determine if there is a problem between your router and the modem, or on the WAN side of your modem.

Drakb · 30-Dec-2009, 04:50 AM #9

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Administrator>PING 74.125.45.100
Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=92ms TTL=48
Reply from 74.125.45.100: bytes=32 time=89ms TTL=48
Reply from 74.125.45.100: bytes=32 time=89ms TTL=48
Reply from 74.125.45.100: bytes=32 time=89ms TTL=48
Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 92ms, Average = 89ms
C:\Documents and Settings\HP_Administrator>PING Yahoo.com
Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
Reply from 209.131.36.159: bytes=32 time=43ms TTL=50
Reply from 209.131.36.159: bytes=32 time=44ms TTL=50
Reply from 209.131.36.159: bytes=32 time=44ms TTL=50
Reply from 209.131.36.159: bytes=32 time=44ms TTL=50
Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 44ms, Average = 43ms
C:\Documents and Settings\HP_Administrator>

JohnWill · 30-Dec-2009, 08:56 AM **#10**

Quote:

Originally Posted by Drakb

Ok, I know how to IPCONFIG/ALL, and i know how to ping. Where there is PING <computer_IP_adress>
PING <default_gateway_adress>
PING <dns_servers>
What do i do there? Would I do this for the default_gatway_adress?

I put this in large print so you couldn't miss it, if I could flash it, I would.

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

**TerryNet** · 30-Dec-2009, 11:28 AM **#11**

You have internet access and DNS is working. Do you still have any issue?

Frank4d · 30-Dec-2009, 01:13 PM **#12**

Quote:

Originally Posted by JohnWill

I put this in large print so you couldn't miss it, if I could flash it, I would.

You can make it flash in Firefox using the <blink> tag. Too bad IE never supported it.

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