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Dell Inspiron 8600 - Can't Connect to the Internet


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johnmi44's Avatar
johnmi44 johnmi44 is offline
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09-Jan-2010, 02:52 PM #1
Dell Inspiron 8600 - Can't Connect to the Internet
Have a laptop; Dell 8600 from daughter that was full of junk and had to go into safe mode to boot and delete programs to work. Must have deleted something that I was not supposed to becaused now the computer will not connect to internet. Card on back shows yellow and orange lights as card. Need help to get it to work.
pedroguy's Avatar
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09-Jan-2010, 03:10 PM #2
Hi:Let's check a few basics first:
Let’s take a look at the status of the network adapters

Device manager:

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
4. Under general tab should be enabled and working properly.
5. If error code,what is it ?

Let's see how the laptop views it's "network"
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.


Is this a wired or wireless connection?
Operating system ?
johnmi44's Avatar
johnmi44 johnmi44 is offline
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09-Jan-2010, 03:43 PM #3
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All Network Adapters are yellow. 1394 Net Adapter Code 39 corrupted or missing. SAme code for Broadcom 440x 10/100 intergrated controller. Right now trying to get wired to work. Operating XP Service pack 3.
pedroguy's Avatar
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09-Jan-2010, 04:47 PM #4
OK:Two things.
Uninstall driver and re-boot.
If that does not do it go to the dell site and download the necessary broadcom adapter driver.
If you do not have network connectivity,you will have to download them to a working pc and then export them to disc and import from there to the problem pc.
I' hack around a bit on the error code.
Here is an explanation and recommendations from Microsoft:
Code 39
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Cause

There are several causes of Code 39 errors:

* A required device driver is missing.
* A required binary file is corrupted.
* There is a problem with the file I/O process.
* A driver that is referencing an entry point in another binary file is unable to load.

Recommended resolution

Reinstall the drivers for this device.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

Cod

Last edited by pedroguy; 09-Jan-2010 at 04:51 PM.. Reason: code 39
johnmi44's Avatar
johnmi44 johnmi44 is offline
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09-Jan-2010, 08:55 PM #5
I uninstalled the driver and rebooted but no good. Tried to uninstall and reload from the original CD but not luck. Any other suggestions?
TerryNet's Avatar
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10-Jan-2010, 09:57 AM #6
You could download the current drivers from Dell's web site and install, starting with the chipset drivers. Use the Service Tag for easier searching, and don't use their download manager.

Or, with a PC this messed up, you could save yourself a lot of time and effort and frustration by formatting the hard drive and installing a fresh Windows. Then install the current drivers, as above.
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