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Laptop can't connect to wireless router (hard-wired or wireless neither)


skorpionx9's Avatar
skorpionx9 skorpionx9 is offline
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Join Date: Jan 2010
25-Jan-2010, 08:28 PM #1
Laptop can't connect to wireless router (hard-wired or wireless neither)

My laptop can't connect to my router, everyone else can but mine just wont connect. It has connected to the internet through the router a couple of times but it will only last for a minute or so and then the connection would be lost.

I have a windows XP laptop, my router is a Netgear Wireless-G Router WGR614 v9, and is connected to a modem.

My wireless card detects the connection but it just can't connect to it. When I tried to set up the router using the provided installation CD, it detected said that the modem wasn't being detected.

I appreciate any help I can get on this!
skorpionx9's Avatar
skorpionx9 skorpionx9 is offline
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Join Date: Jan 2010
25-Jan-2010, 08:30 PM #2
****when I tried setting up the router through the CD, it said it didn't detect any modem*****

Also, the laptop works with other wireless internet connections.
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
Join Date: Oct 2002
Location: South Eastern PA, USA
25-Jan-2010, 08:33 PM #3
Download and run this Xirrus Wi-Fi Inspector, paste a screen shot of the main screen here.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Remember: Data you don't have at least two copies of is data you don't care about.
brannondean09's Avatar
brannondean09 brannondean09 is offline
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Join Date: Feb 2010
Experience: Intermediate
04-Feb-2010, 08:31 PM #4
i dont know if this will help or not but when i got verizon internet service they gave me a http numbered address where at this point i had to click whether my laptop was enable for verizon internet connection that maybe the problem you may need to call them and ask them for there adress to check that your isp is alowing that pc internet access or not
TerryNet's Avatar
Computer Specs
Moderator with 69,221 posts.
Join Date: Mar 2005
Location: Ottawa, IL
04-Feb-2010, 09:04 PM #5
Please show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:


[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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