We need to have information on make and models of all your the equipment please.
PC/Laptop
Router/Modem
Who is the ISP (Internet Service Provider)
Any other machines working - give details
How the PC or more are all connected - full details
post back the details in device manager and ipconfig
{ipconfig /all}
We would like to see the results from ipconfig /all
-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here
TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here
Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Method TWO -------------------------------------------------------------
Start> Run {search bar in Vista}> CMD to open a DOS window and type:
IPCONFIG /ALL >C:\RESULT.TXT
Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
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{Ping Tests}
Start> Run {search bar in Vista}> CMD to open a DOS window and type:
Ping the default gateway shown in above ipconfig /all
Post back the results
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Ping 209.191.93.53
post back results
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{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
for windows 7
start > control panel>
System and Security>
Device Manager
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Download and install
http://www.xirrus.com/library/wifitools.php
Then run the program and post a screen shot of the program running
To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
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