[ahhbert]

I have a Dell Inspiron 600m Laptop. I forgot to mention I'm running Windows XP
I cannot surf the web using IE 8 or Safari.
I can establish a connection with both WLAN and LAN, but I still cannot use the internet.



I run the IE 8 Diagnostic and I get the following message:
Windows cannot connect to the Internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port 80 HTTPS port 443 and FTP port 21.

You might need to contact your Internet service provider ISP or the manufacturer of your firewall software.


Can somebody walk me through some troubleshooting?
Thank you

[ahhbert]

The first thing I tried was turning off windows firewall, but that didn't solve the problem.

[JohnWill]

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[TerryNet]

What non-Microsoft security application(s) do, or did, you have on the machine?

[ahhbert]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Irene Muniz>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : irene-6be4b1e5e
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-09-BA-BA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.69
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, February 08, 2010 7:32:33 AM

Lease Expires . . . . . . . . . . : Tuesday, February 09, 2010 7:32:33 A
M

C:\Documents and Settings\Irene Muniz>ping192.168.1.69
'ping192.168.1.69' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Irene Muniz>ping 192.168.1.69

Pinging 192.168.1.69 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.69:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Irene Muniz>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms

C:\Documents and Settings\Irene Muniz>ping 198.168.1.254

Pinging 198.168.1.254 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 198.168.1.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Irene Muniz>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=90ms TTL=54
Reply from 74.125.45.100: bytes=32 time=90ms TTL=54
Reply from 74.125.45.100: bytes=32 time=90ms TTL=54
Reply from 74.125.45.100: bytes=32 time=88ms TTL=54

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 90ms, Average = 89ms

C:\Documents and Settings\Irene Muniz>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=93ms TTL=56
Reply from 69.147.114.224: bytes=32 time=94ms TTL=56
Reply from 69.147.114.224: bytes=32 time=96ms TTL=56
Reply from 69.147.114.224: bytes=32 time=95ms TTL=56

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 96ms, Average = 94ms

C:\Documents and Settings\Irene Muniz>

[ahhbert]

Originally Posted by TerryNet

What non-Microsoft security application(s) do, or did, you have on the machine?

Previously this computer had a bunch of junk and possibly viruses. The desktop kept getting all these fake antivirus popups and the desktop wallpaper changed to this "warning virus detected". So, I went through the add remove programs list and removed a bunch of no name/unknown programs. I also ran msconfig and closed all non-microsoft applications. I'm still not sure what to do next.

[TerryNet]

You're getting very strange results from the pings. If you are not familiar with them they are saying, in order, that you cannot communicate with yourself, you can communicate with the router, you cannot communicate with the router, you have internet access, and DNS is working.

By security application I meant firewall, security suite, anti-virus, etc. It is possible, especially after fighting malware, that one could be corrupted and causing such strange symptoms.

Could also be more malware or a defective NIC. But a firewall is my top suspect.

[ahhbert]

Originally Posted by TerryNet

You're getting very strange results from the pings. If you are not familiar with them they are saying, in order, that you cannot communicate with yourself, you can communicate with the router, you cannot communicate with the router, you have internet access, and DNS is working.

By security application I meant firewall, security suite, anti-virus, etc. It is possible, especially after fighting malware, that one could be corrupted and causing such strange symptoms.

Could also be more malware or a defective NIC. But a firewall is my top suspect.

I have know idea how to read those pings. Thank you for the explanation. It looks like there is AVG 8 running on this computer. I uninstalled avg and turned off firewall. Still no internet

[ahhbert]

I used system restore as far back as I could. Still no luck
The restore cds are no where to be found.
Is there any other solution before I break open the piggy bank to buy another windows xp?

[TerryNet]

I certainly hope you needn't buy XP again. Was XP pre-installed on the machine? If so, and you got a Recovery Partition maybe you can still use that or buy Recovery disks for a nominal fee from Dell. If you got, instead, a XP installation CD that is now lost you could install with somebody else's matched CD and use your Product Key, which should be on a sticker on the machine. By matched I mean both should be Home or both Professional.

But before getting into that boot into Safe Mode with Networking and show the ipconfig /all and pings again and wait to see what John says. Just to make sure we don't waste time, when you turn on or restart your computer tap the F8 key until you get a boot menu. That menu will include Safe Mode with Networking.

[ahhbert]

Originally Posted by TerryNet

I certainly hope you needn't buy XP again. Was XP pre-installed on the machine? If so, and you got a Recovery Partition maybe you can still use that or buy Recovery disks for a nominal fee from Dell. If you got, instead, a XP installation CD that is now lost you could install with somebody else's matched CD and use your Product Key, which should be on a sticker on the machine. By matched I mean both should be Home or both Professional.

But before getting into that boot into Safe Mode with Networking and show the ipconfig /all and pings again and wait to see what John says. Just to make sure we don't waste time, when you turn on or restart your computer tap the F8 key until you get a boot menu. That menu will include Safe Mode with Networking.

For some reason I'm unable to use ipconfig /all in safe mode with networking. The black window appears for only a second then disappears.

[TerryNet]

The black window appears for only a second then disappears.

You forgot the CMD in ...

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

[ahhbert]

Sorry about that.Silly mistake on my part. Here is the pinging results with safe mode on.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Irene Muniz>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : irene-6be4b1e5e
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-09-BA-BA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.69
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, February 08, 2010 10:00:54 P
M
Lease Expires . . . . . . . . . . : Tuesday, February 09, 2010 10:00:54
PM

C:\Documents and Settings\Irene Muniz>ping 192.168.1.69

Pinging 192.168.1.69 with 32 bytes of data:

Reply from 192.168.1.69: bytes=32 time<1ms TTL=128
Reply from 192.168.1.69: bytes=32 time<1ms TTL=128
Reply from 192.168.1.69: bytes=32 time<1ms TTL=128
Reply from 192.168.1.69: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.69:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Irene Muniz>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms

C:\Documents and Settings\Irene Muniz>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\Irene Muniz>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=87ms TTL=54
Reply from 74.125.45.100: bytes=32 time=91ms TTL=54
Reply from 74.125.45.100: bytes=32 time=88ms TTL=54
Reply from 74.125.45.100: bytes=32 time=88ms TTL=54

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 91ms, Average = 88ms

C:\Documents and Settings\Irene Muniz>ping yahoo.com

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=60ms TTL=55
Reply from 209.191.93.53: bytes=32 time=59ms TTL=55
Reply from 209.191.93.53: bytes=32 time=60ms TTL=55
Reply from 209.191.93.53: bytes=32 time=60ms TTL=55

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 60ms, Average = 59ms

C:\Documents and Settings\Irene Muniz>

[JohnWill]

That looks better.

I'm guessing you have a firewall or Internet Security application that is misconfigured. You can use MSCONFIG to disable groups of applications in Normal Mode until you find the offending application.