[Irishlawman]

I have no issues when it comes to having a internet connection but when trying to open a webpage with IE It says cannot display webpage. I tried the diagnose connection problems on the webpage and when I go through all the options it says Windows cannot connect to internet using HTTP, HTTPS, or FTP this is probably caused by firewall settings.

I am also having trouble getting some programs to work such as Highjackthis, Superantispyware, Malwarebytes, which is disabling me from sending a highjackthis log with the post or determining if there is some type of virus even though trend says there is no virus.

The internet connection problem is limited to only the user accounts. Under Administrator in safemode I am able to pull up webpages but the programs I try to install still do not work.

[JohnWill]

In normal mode, let's see this.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Irishlawman]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Natasha Haslip>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-6e40e97492
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-23-4E-2E-F0-CA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 85.255.112.102
85.255.112.186
Lease Obtained. . . . . . . . . . : Tuesday, February 09, 2010 1:25:39 P
M
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 8:14:07 PM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
thernet NIC
Physical Address. . . . . . . . . : 00-23-8B-20-C5-CE

C:\Documents and Settings\Natasha Haslip>ping 192.168.2.10

Pinging 192.168.2.10 with 32 bytes of data:

Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Natasha Haslip>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\Documents and Settings\Natasha Haslip>ping 85.255.112.102

Pinging 85.255.112.102 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 85.255.112.102:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Natasha Haslip>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=97ms TTL=54
Reply from 74.125.45.100: bytes=32 time=92ms TTL=54
Reply from 74.125.45.100: bytes=32 time=94ms TTL=54
Reply from 74.125.45.100: bytes=32 time=96ms TTL=54

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 97ms, Average = 94ms

C:\Documents and Settings\Natasha Haslip>ping yahoo.com

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=46ms TTL=55
Reply from 209.191.93.53: bytes=32 time=46ms TTL=55
Reply from 209.191.93.53: bytes=32 time=45ms TTL=55
Reply from 209.191.93.53: bytes=32 time=45ms TTL=55

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 46ms, Average = 45ms

C:\Documents and Settings\Natasha Haslip>

[JohnWill]

Your DNS servers are MIA.

Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.

[Irishlawman]

I followed the instruction and set my DNS servers to
Preferred DNS server address for Open DNS is:
208.67.222.222
Alternate DNS server address for Open DNS is:
208.67.220.220

there is still no change

[JohnWill]

Do the previous ping tests again.

[Hello1Friend]

Could you connect to the internet before?

[Irishlawman]

Results of the new ping tests looks like I am getting replys but still no webpage access

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Natasha Haslip>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-6e40e97492
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-23-4E-2E-F0-CA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
Lease Obtained. . . . . . . . . . : Wednesday, February 10, 2010 2:36:15
PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 8:14:07 PM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
thernet NIC
Physical Address. . . . . . . . . : 00-23-8B-20-C5-CE

C:\Documents and Settings\Natasha Haslip>ping 192.168.2.10

Pinging 192.168.2.10 with 32 bytes of data:

Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128
Reply from 192.168.2.10: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Natasha Haslip>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=2541ms TTL=64
Reply from 192.168.2.1: bytes=32 time=101ms TTL=64
Reply from 192.168.2.1: bytes=32 time=18ms TTL=64
Reply from 192.168.2.1: bytes=32 time=41ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 2541ms, Average = 675ms

C:\Documents and Settings\Natasha Haslip>ping 208.67.222.222

Pinging 208.67.222.222 with 32 bytes of data:

Reply from 208.67.222.222: bytes=32 time=134ms TTL=57
Reply from 208.67.222.222: bytes=32 time=52ms TTL=57
Reply from 208.67.222.222: bytes=32 time=74ms TTL=57
Reply from 208.67.222.222: bytes=32 time=93ms TTL=57

Ping statistics for 208.67.222.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 134ms, Average = 88ms

C:\Documents and Settings\Natasha Haslip>ing yahoo.com
'ing' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Natasha Haslip>ping yahoo.com

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=93ms TTL=55
Reply from 209.191.93.53: bytes=32 time=115ms TTL=55
Reply from 209.191.93.53: bytes=32 time=3924ms TTL=55
Reply from 209.191.93.53: bytes=32 time=99ms TTL=55

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 3924ms, Average = 1057ms

C:\Documents and Settings\Natasha Haslip>

[Irishlawman]

Let me know if this helps also

Last diagnostic run time: 02/10/10 15:07:58 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settingsisabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.2.1
info This computer has the following IP address(es): 192.168.2.10
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.2.10



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to connect = Belkin_G_Wireless_B76C63.
Wireless - Radio off

info Valid IP address detected: 192.168.2.10
Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8102E Family PCI-E Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Atheros AR5007EG Wireless Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=taylor, Device=WAN Miniport (PPTP), MediaType=TUNNEL, SubMediaType=NONE
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[JohnWill]

This is marked solved, is it working?

[Irishlawman]

It is working but I took the easy way since I was starting to experience more and more issues other than just not connecting to websites, I had no useful information on there and just did a simple reinstall to factory defaults.

Thank You for all your hard work

[JohnWill]

Well, I guess that works.