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Roku Won't Connect! Please Help?


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mgold8 mgold8 is offline
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03-Mar-2010, 01:16 AM #1
Question Roku Won't Connect! Please Help?
Yesterday my Roku wouldn't connect to my Wireless network. Well to be more specific it keeps saying "Can't connect to local area network" This has been driving me crazy!

First I did what it said and put the Roku's MAC address on my Router. That didn't do anything. I called the Roku Techline, but they were amazing unhelpful after spending almost 100 minutes on the phone. They kept telling me to do the same things, which didn't work!

Can anyone tell me if there is something I need to do in my Router to get the Roku to work? It should just connect. It clearly is getting the Wireless signal, but not the LAN. I don't understand why it would need a LAN since I'm doing Wireless setup. What's going on here?

I've had this unit for a month, and it was mostly fine, but was problematic at times. Now I'm thinking I have a defective unit. I have a Westell 7500 Modem, and Netgear WGT624 Router. My Internet Provider is Verizon.
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etaf   (Wayne) etaf is offline
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03-Mar-2010, 07:44 AM #2
Quote:
Can anyone tell me if there is something I need to do in my Router to get the Roku to work? It should just connect. It clearly is getting the Wireless signal, but not the LAN. I don't understand why it would need a LAN since I'm doing Wireless setup. What's going on here?
Nothing you need to do - if the router is setup for DHCP the Roku should be supplied an IP address , perhaps the wireless is fault
What Wireless Networks does it find for you to select from ?

do you have security enabled on the wireless router - i would first take that off and then try and get thr Roku to connect

Quote:
First I did what it said and put the Roku's MAC address on my Router
should not need to do that

What model is it you have ?

Mine M1001 I think - connects without any special settings
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03-Mar-2010, 10:28 AM #3
I Disabled the security settings and it still wouldn't connect!
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03-Mar-2010, 10:32 AM #4
does it see the SSID of the wireles ?
Quote:
I've had this unit for a month, and it was mostly fine, but was problematic at times. Now I'm thinking I have a defective unit.
you may have
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03-Mar-2010, 10:44 AM #5
You mean the name of my Wireless Network? It does see the Network, and clearly gets a signal. It just won't connect for some stupid reason!
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03-Mar-2010, 10:56 AM #6
does it see any other netwroks at all ?

Do you have a laptop / desktop on the wireless - if so can you

----------------------------------------------------------------------------
Download and install
http://www.xirrus.com/library/wifitools.php

Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
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mgold8 mgold8 is offline
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03-Mar-2010, 11:08 AM #7
The Roku does get a signal from some neighbors networks sometimes.
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03-Mar-2010, 11:14 AM #8
see if you can connect to any of those - if any unsecured (SHOULD NOT normally do this as it is stealing - BUT i think as a fault finding process its ok) - at least try a different wireless signal - just to see if you can connect to a wireless and its something wrong with your router
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03-Mar-2010, 11:34 AM #9
I can't connect to the Neighbors. They have theirs Wireless Networks locked, which they should.
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03-Mar-2010, 11:37 AM #10
What else is connected wirelessly to your router
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03-Mar-2010, 12:17 PM #11
I have a Printer Router, for wireless printing. That shouldn't affect that Roku though.
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03-Mar-2010, 12:38 PM #12
i would not think so - but what do you have connected to your wireless router
I would be tempted to make a note of all the settings in the router and do a factory reset and reset up and see if connects - if you cant talk nicely to a neighbour and as a test see if you can connect to theres

what PCs / Laptops do you have connected wirelessly to the router
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03-Mar-2010, 01:02 PM #13
So no chance you can hard wire it.
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04-Mar-2010, 08:11 PM #14
I haven't tried connected it with an Ethernet cable! The whole point of the Roku is that it will work Wirelessly!
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04-Mar-2010, 08:20 PM #15
I think the point of the wired connection is just a test to see if it works, we're not saying that's a solution.
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