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Solved: Cant access google.com


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gryn's Avatar
gryn gryn is offline
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03-Mar-2010, 07:12 AM #1
Exclamation Solved: Cant access google.com
hello everyone...
I cant access google.com and as a result cant even sign in to youtube. I can get into google.mv however this does not enable me to sign in to youtube as it seems to be linked with google.com. All other sites work fine too. Please help
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03-Mar-2010, 07:46 AM #2
Why don't you simply type into your address bar: http://www.youtube.com and then click the "sign in" link?
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03-Mar-2010, 08:42 AM #3
thats just it. i tried, i think the sign in process goes thru google as i get this msg everytime i try:

[IMG]file:///C:/DOCUME%7E1/NAMINA%7E1/LOCALS%7E1/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/DOCUME%7E1/NAMINA%7E1/LOCALS%7E1/Temp/moz-screenshot-1.png[/IMG]Unable to connect

Firefox can't establish a connection to the server at www.google.com.
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03-Mar-2010, 09:03 AM #4
Difficult to say... What country are you in? Perhaps there is some kind of regional filtering. How about trying something like http://www.google.co.uk, or http://www.google.com.au, or http://www.youtube.co.uk ??
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03-Mar-2010, 09:26 AM #5
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

In the command prompt window that opens, type type the following command:

TRACERT google.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Remember: Data you don't have at least two copies of is data you don't care about.
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03-Mar-2010, 10:35 AM #6
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Nami Nasyr>TRACERT google.com

Tracing route to google.com [213.175.216.204]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 46 ms 52 ms 54 ms 202.1.193.35
3 22 ms 22 ms 32 ms 202.1.205.234
4 23 ms 28 ms 31 ms 202.1.205.34
5 26 ms 29 ms 87 ms 202.1.205.10
6 18 ms 21 ms 18 ms 202.1.205.2
7 252 ms 260 ms 264 ms pos2-7.cr02.hkg04.pccwbtn.net [63.218.252.5]
8 335 ms 322 ms 311 ms TenGE13-3.br02.ldn01.pccwbtn.net [63.218.12.246]

9 419 ms 332 ms 321 ms datahop.ge10-9.br02.ldn01.pccwbtn.net [63.218.13
.194]
10 301 ms 300 ms 297 ms 213.133.130.77
11 324 ms 312 ms 310 ms bac.hex-mka_450.as29550.net [94.76.244.26]
12 320 ms 307 ms 285 ms 213-229-77-36.static.as29550.net [213.229.77.36]

13 311 ms 323 ms 316 ms google.com [213.175.216.204]

Trace complete.

C:\Documents and Settings\Nami Nasyr>


n scott my regional google address is google.mv (maldives) still this doesnt help as i need google.com to sign in to youtube. google.mv works though yeah
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03-Mar-2010, 11:47 AM #7
Your traceroute results show that you are making it to google.com. What do you get if you http://213.175.216.204 ??
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03-Mar-2010, 11:48 AM #8
Actually, on my computer (here in the UK) www.google.com resolves to 216.239.59.147. What do you get when you http://216.239.59.147 ?
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03-Mar-2010, 11:56 AM #9
A quick whois for 213.175.216.204 shows the server belonging to UK-EUKHOST (see here: http://whois.domaintools.com/213.175.216.204). The other IP definitely belongs to Google (see here: http://whois.domaintools.com/216.239.59.147).

It appears you have a DNS problem. Perhaps your ISPs DNS is resolving www.google.com to the wrong address for whatever reason, perhaps your machine has been hijacked (check your c:\windows\drivers\etc\hosts file). You could try using an alternative DNS server (http://www.dnsserverlist.org/). Exercise caution - do not use a DNS server you do not trust!!
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03-Mar-2010, 04:08 PM #10
Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.
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03-Mar-2010, 05:33 PM #11
Scott.. i get a blank window to ur first suggestion. to the second i get google home page but wen i try searching for something then again it says: Firefox can't establish a connection to the server at www.google.com.

JohnWill I registered n stuff on OpenDNS but still no go. I get a blank window
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03-Mar-2010, 08:06 PM #12
gryn - I was just asking you what you get when you visit http://216.239.59.147, not what you get when you visit http://216.239.59.147 and then perform a search. The fact that the Google homepage is displayed is a good start. The fact that you cannot perform a search from there is expected. I'm still confused as to why you are experiencing such symptoms. Reasons could be many, including a DNS error, transparent proxy problem <add numerous other networking peculiarities here>...

You could try this:

1. Run a text edit as administrator (notepad, notepad++, vi etc...).
2. Open the file: c:\windows\drivers\etc\hosts in the text editor.
3. Add the following lines to your hosts file:

216.239.59.147 google.com
216.239.59.147 www.google.com


4. Save your hosts file and close the text editor.

From here you should be able to http://www.google.com and perform a search (with any luck).

Hope that this helps.

Last edited by scottdeagan; 03-Mar-2010 at 08:11 PM..
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03-Mar-2010, 10:07 PM #13
IT WORKED! thanks scott u're a gem
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04-Mar-2010, 08:38 AM #14
You're more than welcome gryn, I'm glad I could be of assistance . Thanks to JohnWill too for suggesting to run a traceroute!!

On another note, perhaps you should report this to your ISP... Just a thought...
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04-Mar-2010, 09:21 AM #15
If it's not resolving Google, there are doubtless a lot more DNS issues waiting for you as well. While this is a crutch to bypass a single site issue, I doubt you can expand the HOSTS file to the millions of Internet sites that exist. You're putting a band-aid on a bullet wound here.
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