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Web pages won't load at all or don't finish loading


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dibblethewrecker's Avatar
dibblethewrecker dibblethewrecker is offline
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07-May-2010, 03:18 PM #1
Web pages won't load at all or don't finish loading
Recently, I am suddenly sometimes unable to load web pages or otherwise download information over the internet. When I first open a page it will sometimes load completely but usually it will fail to load the entire contents of the page. Opening a new tab in the browser and trying to load the same page again fails completely. If I close all tabs and try to reload the page afresh it sometimes works.

I am also noticing constant low level internet traffic, both sending and receiving.

I'm running Windows XP SP3 in a multi-boot environment. My browser of choice is firefox but the same thing happens in IE.

I don't have this problem on any other machine on the network, nor do I have the same problem in Windows 7 on the same machine.

I have scanned all drives using a fully updated (today) Malwarebytes from my Windows 7 install with no infections detected. I run Zonealarm and AVG under Windows XP.

I have tried clearing internet files.

I have tried running Windows XP in safe mode with networking only and the problem still occurs.

I have taken a HJT log just in case. I'm pretty sure it's clean though.

I forgot to mention, I can ping google.com consistently so I don't think it's a DNS issue.

A Non-browser example

When I try to update AVG I see the "Dowload Speed" starts high then slowly tails down to bytes/sec and gradually drops to 0 bytes/sec

I hope it's something simple!
Attached Files
File Type: log hijackthis.log (10.4 KB, 80 views)

Last edited by dibblethewrecker; 07-May-2010 at 03:43 PM.. Reason: More detail
TerryNet's Avatar
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07-May-2010, 04:12 PM #2
Brand and model of your network adapter?

If you are using wireless do you have the same trouble with an ethernet connection?

If you are using ethernet do you get the same problem with a connection directly to the modem (if you have separate modem and router)?
dibblethewrecker's Avatar
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07-May-2010, 04:38 PM #3
Atheros AR5005GS Wireless

Same problem with ethernet rather than wireless

Same problem when connected directly to modem.
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07-May-2010, 08:57 PM #4
Make sure you have the latest drivers for your network cards, preferably from your PC or motherboard manufacturerr's web site.

Also ...

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
dibblethewrecker's Avatar
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11-May-2010, 03:41 AM #5
It looked like it worked but in fact it just took longer than usual for the connection to tail off. I managed to download about 3.6M before it went.
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11-May-2010, 08:24 AM #6
Try booting in Safe Mode with Networking and see if it changes the symptoms.
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11-May-2010, 09:42 AM #7
You did, "Make sure you have the latest drivers for your network cards, preferably from your PC or motherboard manufacturerr's web site," right?

Uninstall ZoneAlarm and run the Removal Tool. Then run the stack repairs again.
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12-May-2010, 10:43 AM #8
Quote:
Originally Posted by JohnWill View Post
Try booting in Safe Mode with Networking and see if it changes the symptoms.
I tried that one already (1st post)

Quote:
Originally Posted by TerryNet View Post
You did, "Make sure you have the latest drivers for your network cards, preferably from your PC or motherboard manufacturerr's web site," right?
As best I could, cross-referencing info on various websites, my drivers look newer. I am reluctant to blindly update the drivers without a working connection to Windows Update just in case I have problems and can't revert them.

Quote:
Originally Posted by TerryNet View Post
Uninstall ZoneAlarm and run the Removal Tool. Then run the stack repairs again.
Considering I only have problems receiving data over the internet I'm sure the problem must lie in this area. I can send and receive files perfectly over the network from my NAS.

Now I come to think about it, netstat also shows some weird messages like "FIN-WAIT-1", which suggests some packets are going somewhere.
dibblethewrecker's Avatar
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12-May-2010, 01:51 PM #9
Quote:
Originally Posted by TerryNet View Post
Uninstall ZoneAlarm and run the Removal Tool. Then run the stack repairs again.
That did it. Didn't even need the stack repairs.

I don't know how ZA got messed up, I'd been using it for ages with no issues.

Any free firewall recommendations?

Many thanks for the help.
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12-May-2010, 04:00 PM #10
You're welcome. When ready you can mark this Solved using the button at the upper left of the page.

Quote:
Any free firewall recommendations?
The one included in Windows XP, Vista and 7.

As far as I know ZoneAlarm is no worse or better than other firewall add-ons for Windows. They have to burrow deep into the guts of the operating system to try to stay a step ahead of the bad guys, and sometimes get corrupted or mis-configured as a result of a malware battle or Windows update. You can probably re-install ZA and use it for ages longer w/o an issue.
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