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Laptop wont connect to internet on the first boot up


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Crunchv12's Avatar
Crunchv12 Crunchv12 is offline
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Join Date: May 2010
11-May-2010, 04:33 AM #1
Laptop wont connect to internet on the first boot up
Hi There

I have a problem at work and tried everything to fix it!, basically we hav a number of laptops and computers connected to our network via ethanet cable, all pc/laptops are also connected to out domain! however this laptop is running in "home" mode were it conencts to our network but its not registered on our domain (user needs to install applications that the domain wont allow). Every morning the user will come in turn the laptop on and click on Internet Explorer but it will come up saing no connection found even though he can see he is connected to the network. If he restarts the pc and tries again it will work fine and it will work for for the rest of the day. This error only happens in the morning when the laptop is first booted up!, no matter how long he leaves it on it will not connect until he has rebooted his laptop.

I have tried everything to solve this. I have reinstalled the OS, re installed internet explorer, tried and different web browser, have uninstalled the NIC drivers and installed the latest version but none of these will work!

the Laptop in question is a Dell vostro 1710 running Windows 7 professional 64bit

Cheers
JohnWill's Avatar
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11-May-2010, 07:21 AM #2
You need to tell us the topology of the network he's connecting to. What kind of server, where is the DHCP server hosted, etc.

I'd like to see this from the laptop when it first boots up and won't connect, then again when you get it working normally.


Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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