Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Lost Wireless Connection on Acer Netbook


(!)

DavidPCS's Avatar
DavidPCS DavidPCS is offline
Computer Specs
Junior Member with 16 posts.
THREAD STARTER
 
Join Date: Sep 2009
13-May-2010, 04:08 PM #1
Lost Wireless Connection on Acer Netbook
On my Acer Netbook, I am not able to connect to the internet using the wireless function.

The system says that it is connected wirelessly however it's like something is being blocked.
I am picking up my network and tried to disconnect and re connect no luck.
I disable and enable same results
I ran the repair feature but got the same results.

I am able to connect using a network cable

Wireless device: Broadcom 802.11g Network Adapter

I've checked all protocols the Wired and Wireless settings are all the same.

Any suggestions?
maceman's Avatar
maceman maceman is offline maceman has a Profile Picture
Computer Specs
Member with 291 posts.
 
Join Date: Mar 2010
Location: Finland
Experience: Advanced
14-May-2010, 04:30 AM #2
Hi David,

If it has worked before, try System Restore to the point it was still kickin'.
If not it's probably a driver related issue.
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 51,613 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
14-May-2010, 06:47 AM #3
you may have a firewall blocking access - has norton or other firewall secruity product run out of subscription recently

I will move to the networking forum

would you be able to do the following tests and copy onto a working PC

Would you answer as many as possible questions also

We need to have information please.

- Who is your ISP (Internet Service Provider)
- Make and Exact model of Router, Modem or router/modem combination
- Make and Exact model of all PCs and Laptops
- How are the PCs / Laptops connected - full details - cable, wireless
- What windows version or other OS are running on each laptop Xp, Vista, 7, ubuntu etc
- Are there any other machines working - if so please provide details
- Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
- If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
- If using wireless encryption, try deleting the wireless profiles - post back results
- Most laptops have a wireless switch - some a physical switch other use a combination of the FN key + one of the F key to toggle on/off - make sure this is on
- If you have a router and seperate modem and NONE of the computers you have can connect, then connecting directly to the modem to eliminate the router for testing.
- Post back the status of all the modem and/or router lights - are they correct ?
- Try booting into safe mode with networking, to do that tap F8 as the PC boots and choose from menu - post back the results here
- Try doing a system restore to a date before the problem start - post the result here

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------
{Xirrus} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
DavidPCS's Avatar
DavidPCS DavidPCS is offline
Computer Specs
Junior Member with 16 posts.
THREAD STARTER
 
Join Date: Sep 2009
19-May-2010, 09:39 PM #4
Ok You've given me some homework.
1st - My Laptop is win XP sp3
I tried a System Restore. no go.
I ran a ping test lost 4 of 4.
I am able to connect IF I plug in a cable.
I do not have any Firewalls - However I do use Spyware Terminator that can block programs. However it does not appear as if it's blocking my Wireless adapter.

ISP: Time Warner Cable.
Modem: Scientific-Atlanta, Inc.
router:TRENdnet Wireless Nspeed Broadband Router TEW-652BRP
All lights are on and blinking correctly.
Laptop: Window XP sp3 Acer Asire one Netbook
Secondary Unit: Windows Vista E Machine - No issues

I don't think I have any Encryption on my wireless connection.
I don't think its a switch issue, because when I unplug the cable
My wireless Icon is still active, picking up my Network: Signal Strong
with a message of: connected.

I've disconnected, reconnected, disable, enable and repair.
After 60 seconds of being connected I've sent 150 packets and received 45


------------------------------------------------------------------------
Wireless Connection
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
----------------------------------------------------------------------------
C:\Documents and Settings\Dave>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Dave>

---------------------------------------------------------------

Cable Connected
C:\Documents and Settings\Dave>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=91ms TTL=49
Reply from 209.183.226.152: bytes=32 time=91ms TTL=49
Reply from 209.183.226.152: bytes=32 time=87ms TTL=49
Request timed out.


Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 91ms, Average = 89ms

C:\Documents and Settings\Dave>
------------------------------------------------------------------------
Device Manager:

Broadcom 802.11g Network Adapter
No alert Icons on the Adapters listed.

Attached Thumbnails
Lost Wireless Connection on Acer Netbook-device-manager-look.jpg  
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 51,613 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
20-May-2010, 07:00 AM #5
thanks for all that info ...
can we see an ipconfig /all when connected with wireless - without cable connected
also can you download and install xirrus -see above

the
Quote:
Windows Vista E Machine - No issues
is that connected by wireless ?
If so could we a ipconfig /all from that machine also - make sure we know which ipconfig /all belongs to which machine
DavidPCS's Avatar
DavidPCS DavidPCS is offline
Computer Specs
Junior Member with 16 posts.
THREAD STARTER
 
Join Date: Sep 2009
26-May-2010, 11:28 PM #6
Sorry for the delay was out of town for a days. As requested:
My Vista Unit is connected via Cable. The issue is only on my Laptop when I unplugged the cable.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ebenezer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : socal.rr.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet C
ontroller
Physical Address. . . . . . . . . : 70-5A-B6-0F-9A-FE

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 90-4C-E5-56-00-D4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
Lease Obtained. . . . . . . . . . : Wednesday, May 26, 2010 8:22:57 PM
Lease Expires . . . . . . . . . . : Wednesday, June 02, 2010 8:22:57 PM

C:\Documents and Settings\Dave>
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 51,613 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
27-May-2010, 02:20 AM #7
would explain a little more in detail
Quote:
My Vista Unit is connected via Cable. The issue is only on my Laptop when I unplugged the cable
That ipconfig /all shows a connection to the router - would you now do this

------------------------------------------------------------------------
{Xirrus} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------


------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


Similar Threads
Title Thread Starter Forum Replies Last Post
Laptop losing wireless connection eric1214 Networking 9 20-Oct-2009 03:36 PM
Switching from Vista to XP I have lost wireless network connection, help please! SkyeLodestone Windows Vista 2 06-Aug-2009 05:49 PM
Network connected on Acer but no internet! hollyjaye Networking 3 26-Jun-2009 11:18 AM
asus 1000h lost wireless connection after recovery sashusmom Networking 3 16-Dec-2008 09:47 AM
Solved: Lost wireless connection on printer leneal Networking 2 04-Nov-2008 10:56 PM

WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑