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Linksys WRT54G2 Connection Drop Out


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sneaks2703's Avatar
sneaks2703 sneaks2703 is offline
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17-Jul-2010, 01:36 PM #1
Exclamation Linksys WRT54G2 Connection Drop Out
Hello

i have am asking this for some help on behalf of a friend. My friend has orange broadband and he has the router Linksys WRT54G2 but what keeps happening is that his connection just keeps on dropping out. He has been synced at 3054Mbps (Download) 984 (Upload). Hes a online gamer and he has the Xbox 360 but he always is getting connection drop outs on his end and people with an xbox 360 will know about the 4 green bar system, he currently is on red all the time (Red bar only when is turned on). The Xbox and the 2 laptops are connecting wireless. We have contacted Orange and their say its working fine but we know its not. we been on www.speedtest.net and these are the results 0.7(download) 0.2 (upload) Ping 222ms.

Please i hope you guys find away to help out my friend.

on a added note his laptops are running Windows XP 32-Bit
etaf's Avatar
etaf   (Wayne) etaf is online now
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Location: Surrey, UK
17-Jul-2010, 01:51 PM #2
are the two laptops also dropping the connection
on one of the laptop do the following tests and repeat them when you get the drop out
Also post baxk an xirrus image see below

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
sneaks2703's Avatar
sneaks2703 sneaks2703 is offline
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Join Date: Jul 2010
Experience: Intermediate
18-Jul-2010, 12:44 AM #3
Thank you for your comment etaf but i have found the solution we called his network for a 3rd time and asked what is his Download set to. they replied on saying it was set to 12MB, i live basically on the same street connecting to the same exchange and in my area can only support 4.5MB Download. They also found that their were a lot of errors building up on the line so they reduced down to 5MB and it works grand. I couldn't run that program which you send me because it things its a virus
etaf's Avatar
etaf   (Wayne) etaf is online now
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18-Jul-2010, 03:00 AM #4
Thanks for letting us know - if you could mark solved - buttom "Mark Solved" at the top of the thread page

Quote:
I couldn't run that program which you send me because it things its a virus
What antivirus program do you have ?
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
18-Jul-2010, 10:10 AM #5
Well, the WiFi scanner is clearly not a virus, I've recommended that link 100's of times, and I run that program here.
etaf's Avatar
etaf   (Wayne) etaf is online now
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Moderator with 52,952 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
18-Jul-2010, 10:30 AM #6
i have used the xirrus tool on about 40 machines with Vista & windows 7 in the last few months and also recommend here, so between Johnwill, terrynet and myself probably 1000s of times now

I suspect your virus program is seeing some false positive, hence it would be very useful to know what you are running and what indicated it was a virus.
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