[cmastrogi]

I have a Gateway 802.11b wireless series router/model WBR-100 that I set up a few days ago. I connected the necessary cables/wires correctly and it DOES state that it is connected, the signal strength is excellent and the speed is 11.0 Mbps. However I still CANNOT connect to the internet. I CAN still connect to the internet with wires though but would really love to go wireless. I have even tried the LAN connection as well but no luck there! I was on the phone with my ISP for over an hour and he walked me through various things but still no connection. He did mention that my router is WEP and my notebook may be WAP...whatever that means though. Her is my info...it is probably way to much but anyways. PLEASE HELP ME!!!!!!


HP Mini 210 Notebook
Microsoft(R) Works 9.0
1 GB DDR2 System Memory (1 Dimm)
Wireless-G Card
IntelAtomN450(1.66GHz)&Intel(R)Grphc3150
Genuine Windows XP Home with Service Pack 3
160GB 5400RPM SATA Hard Drive
Firefox 3.6
I also have IE but don't really use it though.

[cwwozniak]

Originally Posted by cmastrogi

I CAN still connect to the internet with wires though
...
even tried the LAN connection as well but no luck there!

What is the difference between "with wires" and "LAN connection"?

[cmastrogi]

OOOps! Sorry, what I meant was I even tried to connect to another available network as well (wirelessly) but had no luck!!

[cwwozniak]

Just so that I have this straight ....

A wired Ethernet connection between the computer and the WBR-100 router works and you can access the Internet.

A wireless connection between the computer and the WBR-100 router reports that it is connected and shows a good signal strength but you can not access the Internet.

A wireless connection between the computer and some other wireless router reports that it is connected and shows a good signal strength but you can not access the Internet.

If the above statements are all true then ...

- With just a wireless connection, go to the Windows command prompt (cmd from the Start -> Run ... box) and enter IPCONFIG . Write down the IP address and Gateway IPaddress.

- Repeat the IPCONFIG command with wireless turned off and with a wired connection.
The first three groups of numbers for the IP address should match the previous results and the last number in the group should be different. The Gateway address should be the same for both.

Do you get these results?

Time for me to go home. I should be back in a few hours.

[TerryNet]

I don't want to fight with Chuck, but the following may work better.

Connect by both wireless and ethernet and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

[cmastrogi]

Okay all the above statements are true. I did what you had suggested and when I ran CMD then typed in IPCONFIG the IP and Gateway addresses were the same (wireless on and wireless off) except for the last # in the group like you stated for the IP address. I still cannot connect to the internet using wireless though. I am definitely stumped here!! Usually I can read instructions and figure most of these computer things out but not this one. Do you have any more suggestions???? Thank you for your help..I appreciate it.

[cmastrogi]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ray burdett>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : raybuck62
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : F0-7B-CB-2D-A4-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 65.32.5.111
Lease Obtained. . . . . . . . . . : Wednesday, July 28, 2010 8:32:07 PM
Lease Expires . . . . . . . . . . : Saturday, July 31, 2010 8:32:07 PM

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-4D-9F-62
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 65.32.5.111
Lease Obtained. . . . . . . . . . : Wednesday, July 28, 2010 8:32:06 PM
Lease Expires . . . . . . . . . . : Saturday, July 31, 2010 8:32:06 PM

C:\Documents and Settings\ray burdett>

[TerryNet]

That shows an apparently good wireless connection to your router.

With a wireless connection only in a Command prompt window try these tests ...

ping 192.168.1.1

ping 98.137.149.56

ping yahoo.com

You can show the results the same way as above.

Some things that could allow ethernet but not wireless are ...

A few non-Windows firewalls (e.g., at least one Norton product) have different settings for wireless and wired.

The router could be set to not allow internet access to your wireless (not likely unless you got some jokers in the house).

Driver corruption. Use Device Manager to uninstall the wireless; reboot and let Windows discover the adapter and reinstall the driver.

[cmastrogi]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ray burdett>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Documents and Settings\ray burdett>ping 98.137.149.56

Pinging 98.137.149.56 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.137.149.56:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\ray burdett>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\ray burdett>


THE ONLY FIREWALL I HAVE IS WINDOWS AND ANTI-VIRUS IS NORTON AND I AM NOT SURE WHAT TO LOOK FOR AS FAR AS THE SETTINGS FOR NORTON (WIRED AND WIRELESS)

HOW DO I SET TO ALLOW INTERNET ACCESS ON MY ROUTER???

[cwwozniak]

Originally Posted by cmastrogi

HOW DO I SET TO ALLOW INTERNET ACCESS ON MY ROUTER???

You would need to log into the administration pages of the router (http://192.168.1.1) and then look for any screens that might have filter settings that either block Internet Access or only allow certain connections to the Internet. They may not be in the wireless section though.

One possibility is that MAC filtering is being applied to only allow certain physical addresses, like C8-0A-A9-4D-9F-62 of your wired interface, through.

[cmastrogi]

I logged into the administration pages for the router and checked for any kind of "filter settings" and I think I may have found them but it seems so complicated in a way....LOOK HERE:

Advanced Features Advanced Internet Special Applications, DMZ, URL Filter Access Control Define Internet access rights for PCs on your LAN. Remote Management Allow management of this device via the Internet. Virtual Servers Allow Internet users to access Servers on your LAN. Dynamic DNS Use with "Virtual Servers" to allow Internet users to connect to your Servers using a URL instead of an IP address. Upgrade Firmware The firmware can be upgraded using your Web Browser.
Advanced Configuration PC Database View and modify the list of PCs. Options Backup DNS, TFTP firmware upgrade, UPnP. Security Firewall and other security-related settings. Logs Set system log options, E-mailing of logs, view all logs. MAC Address Set the MAC (hardware) address for the WAN (Internet) port. Routing Only required if your LAN has other Routers or Gateways.

[cmastrogi]

And also I am so confused as far as what you said for the MAC:

"One possibility is that MAC filtering is being applied to only allow certain physical addresses, like C8-0A-A9-4D-9F-62 of your wired interface, through." __________________

[cwwozniak]

Originally Posted by cmastrogi

And also I am so confused as far as what you said for the MAC:

"One possibility is that MAC filtering is being applied to only allow certain physical addresses, like C8-0A-A9-4D-9F-62 of your wired interface, through."

The C8-0A-A9-4D-9F-62 address is taken from your IPCONFIG /ALL post. It is possible that the router may have a filter list of MAC addresses that can access the Internet and C8-0A-A9-4D-9F-62 is on the list but your wireless hardware MAC address of F0-7B-CB-2D-A4-59 is not on the list.

The links in your "Look Here" post are all to private IP addresses that can only be seen from a computer connected within your LAN.

I found a PDF file of the user manual here:
http://support.gateway.com/s/Manuals...ps/8509439.pdf

Page 24 shows the Wireless settings screen. On you router, is "Allow Internet access" set to "All wireless stations" or "Selected wireless stations only"?

[cmastrogi]

"Allow Internet Access" are both set to "All Wireless Stations".

How do I go about setting the wireless hardware MAC address to F0-7B-CB-2D-A4-59 so it will be on the list?

THANKS for your help by the way.

Also, to let you know, I have the manual here with me....thank you anyway though.

[cwwozniak]

If they are set to allow all wireless stations, then there should be no list of MAC addresses to be filtered. All computers that can establish a wireless connection (which your computer can do) should automatically get Internet access.

I am totally out of possible solutions for this one. Do you have any way of testing wireless access with another computer; maybe a friend's computer? This might narrow it down to a problem in your router or some setting in Windows on your computer.