[Budisius]

Hi, Im new to the forum. Recently my programs have stopped recognizing my internet connection. I first noticed it on Warcraft 3 and then on zune marketplace. Mozilla firefox and internet explorer work on my desktop but only firefox works on my laptop. However Thunderbird works on the laptop. I have disabled windows firewall, opened ports and allowed the programs through firewall but still nothing works. Im having serious battlenet withdrawals especially now that starcraft 2 is out... please help.

[etaf]

is the problem the same on two different machines?
check
control panel
internet options
connection tab
lan settings
see if a proxy has been set, remove the setting

[Budisius]

Wow that worked!! thanks a ton. Haha i feel like an idiot but at least it works lol.

[etaf]

good to know -
It maybe a virus / malware that has set that proxy up - you may want to start a new thread in the virus & Malware forum with a Hijackthis log - see my signature for the link to the program to do that

[Budisius]

Well I was too quick. Laptops on my network are fixed but my desktop that is hardwired still does not allow programs to connect to the internet... I switched off the proxies in both internet explorer and Firefox :/. Sorry about this.

[etaf]

Whats the Operating System on desktop
have a look at the services and post back the status of them all - also do a tcp stack repair and post an ipconfig /all and ping tests

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Check your Services are Started on all PCs:

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wireless Zero Configuration (XP wireless configurations only)
• WLAN AutoConfig (Vista wireless configurations only)
• Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.

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TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

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TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
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{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
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