There's no such thing as a stupid question, but they're the easiest to answer.


Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Virgin Mobile MIFI 2200 Won't Connect to the Internet


RifyRafi's Avatar
RifyRafi RifyRafi is offline
Computer Specs
Junior Member with 3 posts.
Join Date: Nov 2006
Experience: Intermediate
04-Sep-2010, 06:37 PM #1
Virgin Mobile MIFI 2200 Won't Connect to the Internet
I just bought the much hyped VIRGIN MOBILE MIFI 2200 today.
I got serial no. ,password, pin# all setup following simple instructions.
The little router shows up in my network connections.
I connect to MIFI router successfully after typing in the network key.
The signal is strong.

I launch my FIREFOX browser but i cant connect to the internet.
Yahoo, Google, Youtube Or Facebook all say '500 internal server error, problem loading page, Unable to connect'

It keeps sending me to the http://virginmobile.mifi site.
My account is already set up but i went through the setup again just to be sure.

I called Virgin Mobile hotline, they had me try all sorts of things.
Reset the MIFI router, put the router by the window, re-key everything
Turned off my home router to prevent interferences. Nothing worked.
Virgin mobile tech support has no idea what's wrong. They say it's my pc.
They hung up.

I tried different browsers, IE, CHROME, FIREFOX, OPERA nothing works.
In internet explorer, I set Lan Connections to auto detect. No luck.

Note: my regular home WIFI works just fine. I disconnect from my home router
And connect to the MIFI 2200 then that's when i canít connect to the internet.
TerryNet's Avatar
Computer Specs
Moderator with 69,186 posts.
Join Date: Mar 2005
Location: Ottawa, IL
04-Sep-2010, 07:47 PM #2
It keeps sending me to the http://virginmobile.mifi site.
That's the router's status and configuration, right? Does it show a good IP configuration?
RifyRafi's Avatar
RifyRafi RifyRafi is offline
Computer Specs
Junior Member with 3 posts.
Join Date: Nov 2006
Experience: Intermediate
04-Sep-2010, 11:32 PM #3
MiFi2200 Mobile Hotspot
MiFi2200 Mobile Hotspot
Internet Connection
Received: 0.00 KB IP Address:
Transmitted: 0.00 KB Mask:
Connected Time: 00:00:00

It does not show any connection at all which has been the problem from the beginning.
jetset2k's Avatar
jetset2k jetset2k is offline
Computer Specs
Junior Member with 1 posts.
Join Date: Sep 2010
Experience: Beginner
05-Sep-2010, 03:18 AM #4
I'm having the exact same problem with trying to connect to Virgin Moblie MiFi as
zx10guy's Avatar
Computer Specs
Trusted Advisor with 4,346 posts.
Join Date: Mar 2008
05-Sep-2010, 07:00 AM #5
You all need to talk to Virgin Mobile about this issue again. If they do not fix your problem, get a refund and go to another provider. The issue is not anything on your end. It's a problem with the registration of the MiFi on their network. The MiFi is basically a cell phone. The fact you're not getting an IP from Virgin Mobile means there's a WAN problem.

I also have a Novatel MiFi 2200 but on Sprint. I went through the registration process of setting up the MiFi on my account and then running through the first time start up on the MiFi. I had no issues and have been using my MiFi for about a year now.
RifyRafi's Avatar
RifyRafi RifyRafi is offline
Computer Specs
Junior Member with 3 posts.
Join Date: Nov 2006
Experience: Intermediate
08-Sep-2010, 11:34 AM #6
I exchanged the defective MIFI at the store. The new one works perfectly.
MVH's Avatar
MVH MVH is offline
Junior Member with 1 posts.
Join Date: Oct 2010
16-Oct-2010, 02:29 PM #7
I wish my problem could be solved that easily. Did they say what was wrong with the Virgin MiFi because they turned my Internet Access off on the 11th of October because they didn't post my credit to my account. After that got done, I tried and tried to get Internet Access back. The icon appears as connected with a small yellow triangle with a black exclamation in it meaning the MiFi is communicating with my computer, has a 5-bar connection but no Internet Access. I called tech support and got someone I could not understand, so after five minites I called back and got a worse agent. But he had me try to connect to the Virgin MiFi website. No luck. Then they gave me a number address and I got the setup wizard. I went through that process again to no avail. Then he had me do everything RifyRafi did, no luck. Then I called and got a third agent and we went through the identical steps again and again to no avail. So I asked her if I was going to get credit for the days without service on my bill she said no credit. She also opened an "investigation", which gives them 72 hours to jack you around and they are not even addressing the problem of the investigation. They will not contact you and they will not credit your downtime. So I called back at the 72-hour point and got another agent who was even more ill-informed than the othersandhe told me to do the same things that are mentioned above all over again. He didn't know anything else to do and he had no idea what investigation I was talking about, even though I had an investigation number. So he said he would put it under investigation. Then I ran across something about Virgin Mobile MiFi and connected to Facebook where I found several people who were having the same intensity of problems with VirginMobile that I have been having. So I posted my complaints and lo and behold someone from Virgin Mobile was monitoring that and asked if she could help me. I didn't get the message until about ten hours later because now I'm on dial-up. I wrote her back all my woes and I've heard nothing so apparently customer service doesn't work on the weekend. Anybody got any ideas where I go from here, aside from not continuing to do business with these really horribly inept and rude people.
bhoup's Avatar
bhoup bhoup is offline
Junior Member with 1 posts.
Join Date: Nov 2010
08-Nov-2010, 02:07 PM #8
Virgin Mobile broadband 2 go
Does anyone know if I can activate a Sprint mi fi device on Virgin Mobile. I bought one used (clean ESN) on eBay and was even told by Virgin Mobile that the ESN would work, however for the past two days THEY keep getting an error message on their end when I try to activate it. They keep telling me to call back in two hours. Any suggestions?

As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Similar Threads
Title Thread Starter Forum Replies Last Post
Solved: Computer won't connect to the internet. At all. bails35 Networking 14 19-Jul-2010 09:04 PM
Won't Connect to the Internet and Obvious Malware Problems mischka4 Networking 23 15-Feb-2010 06:25 PM
My laptop won't connect to the cable internet connection... NancyExplosion Networking 3 08-Feb-2010 08:18 PM
Solved: Can connect to the internet.. how can fix it? :( rigeltandz34 Networking 15 26-Mar-2009 08:55 AM
My laptop won't connect to the internet although it has ben connected before. DistantAngel Networking 5 17-Jan-2009 06:22 PM

You Are Using: Server ID
Trusted Website Back to the Top ↑