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Solved: Internet will not connect

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Aseth77's Avatar
Junior Member with 3 posts.
  
Join Date: Sep 2010
05-Sep-2010, 04:31 PM #1
Solved: Internet will not connect
I have recently got sky broadband, and have set it up. My laptop does connect to the network and laptop, however my friends will not.

He has a HPG60, and is using Norton 360 on windows vista. He can connect to the network, but it will not connect to the internet. He can connect using the ethernet cable though.

It also comes up as an "unidentified network"

I have tried quite a few things I have found, but none of them seem to help!

Will provide any information needed I can provide.

Thanks for any help you can give!
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JohnWill's Avatar
Computer Specs
Distinguished Member with 110,212 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
05-Sep-2010, 05:07 PM #2
Remove all the stored wireless network profiles and search for the network again. Here's How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7

Make SURE he's using the correct encryption key, and he has the latest drivers for his wireless hardware.
Aseth77's Avatar
Junior Member with 3 posts.
  
Join Date: Sep 2010
05-Sep-2010, 05:31 PM #3
Can I just ask what the encyption key is?
Aseth77's Avatar
Junior Member with 3 posts.
  
Join Date: Sep 2010
05-Sep-2010, 05:56 PM #4
Hey, I managed to fix it! An update of the drivers did the job. Can't believe we didn't think of this before!
JohnWill's Avatar
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05-Sep-2010, 09:02 PM #5
We would have gotten around to it, glad you got there sooner.


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