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Solved: Kindle WiFi Problem


tbonn's Avatar
tbonn tbonn is offline
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Join Date: Sep 2010
Experience: Beginner
07-Sep-2010, 01:44 PM #1
Unhappy Solved: Kindle WiFi Problem
I just purchased new WiFi only Kindle and been on phone with tech support for a LOOONG time. No help there. Here is the problem:
- I am able to find my WiFi Network and connect to it.
- I have strong signal.
- I am able to use the Experimental feature and connect to google and do a search. So - WiFi is working.
- I am not able to connect to Amazon so it appears that my device is not registered. Lots of features do not work.
- When talking to tech support they asked that I do a search on "date". The date January 10, 2010 is returned. This appears to be an internal date that was shipped with the device. They said that I am not getting the date from my WiFi connection. They said that a current date is required for Amazon to accept the packet for connection. The date on my laptop is cool.
- My router is a Linksys WPN160N model. Windows 7 - 64 bit laptop.

Is there anything I can do from my end? Are there any security parms I need to tweek?

I pretty much decided to send it back and buy the 3G model. I have a Kindle 1 and it works fine.
Squashman's Avatar
Trusted Advisor with 19,725 posts.
Join Date: Apr 2003
Location: 1265 Lombardi Ave
07-Sep-2010, 01:59 PM #2
Your Wi-Fi connection does not set the date on your device. If Amazon cannot fix the problem then send it back.
tbonn's Avatar
tbonn tbonn is offline
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Junior Member with 2 posts.
Join Date: Sep 2010
Experience: Beginner
07-Sep-2010, 07:21 PM #3
Smile I found a solution.
Yep sending it back was an option. I tried one more thing. I went to an internet hotspot and was able to get it all set up. It works. It now works from home. If it works tomorrow, I will keep it.
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