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Solved: Connected to Internet but cannot browse

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SkylineGT-R's Avatar
Junior Member with 12 posts.
 
Join Date: Sep 2010
08-Sep-2010, 09:55 PM #1
Solved: Connected to Internet but cannot browse
My other computer has Internet connection but I cannot browse or sign in to Msn or Yahoo etc. But I can update. I went to Msn's connection troubleshooter and it indicates that my Default Gateway, DNS and Keyport have problems. I've searched all over the internet but still no luck, which made me decide to join the forums. This is my ipconfig, there is one thing that I noticed which is that unlike this computer (where I bolded red) there is no 2nd address only the first address which is 192.168.2.1. Also it is a wired connection.


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Alex>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-1A-92-99-C0-D0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f88e:6b55:f1df:c3b8%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
64.71.255.198

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0A6FFDC0-7C57-4945-AF29-5E710FB42
0F9}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
JohnWill's Avatar
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Distinguished Member with 110,212 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
09-Sep-2010, 09:58 AM #2
Let's see some pings as well.



Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.


IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.

Microsoft MVP - User Desktop Experience
SkylineGT-R's Avatar
Junior Member with 12 posts.
 
Join Date: Sep 2010
09-Sep-2010, 08:38 PM #3
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\user>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : user-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-21-9B-28-ED-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1526:5d59:b52f:630a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : September-09-10 6:58:08 PM
Lease Expires . . . . . . . . . . : September-12-10 6:58:10 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\user>ping 192.168.2.12

Pinging 192.168.2.12 with 32 bytes of data:
Reply from 192.168.2.12: bytes=32 time<1ms TTL=128
Reply from 192.168.2.12: bytes=32 time<1ms TTL=128
Reply from 192.168.2.12: bytes=32 time<1ms TTL=128
Reply from 192.168.2.12: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\user>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Request timed out.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\user>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Reply from 192.168.2.1: bytes=32 time<1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\user>ping 64.71.255.198

Pinging 64.71.255.198 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.71.255.198:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\user>ping 74.125.44.100

Pinging 74.125.44.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.44.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\user>ping yahoo.com

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Request timed out.
Reply from 209.191.122.70: bytes=32 time=49ms TTL=53
Reply from 209.191.122.70: bytes=32 time=52ms TTL=53
Reply from 209.191.122.70: bytes=32 time=47ms TTL=53

Ping statistics for 209.191.122.70:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 52ms, Average = 49ms

C:\Users\user>
TerryNet's Avatar
Computer Specs
Moderator with 48,403 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
09-Sep-2010, 08:46 PM #4
Not a very reliable connection between router and computer. My top suspect is the cable, but it could also be the router LAN port or the NIC.
SkylineGT-R's Avatar
Junior Member with 12 posts.
 
Join Date: Sep 2010
09-Sep-2010, 08:52 PM #5
I switched the Modem from the living room to my room. Which I had to change the ethernet cable. Ever since then, it's been having this problem. But, when I used the same cable I switched to the other computer to the computer I'm using right now, it still works.
JohnWill's Avatar
Computer Specs
Distinguished Member with 110,212 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
09-Sep-2010, 09:02 PM #6
It still might be the cable, a marginal cable may work with one machine and fail on another. Make SURE both ends are properly wired and the connectors are secure.
SkylineGT-R's Avatar
Junior Member with 12 posts.
 
Join Date: Sep 2010
10-Sep-2010, 10:26 PM #7
It was the cable all along. What a computer eh ?
JohnWill's Avatar
Computer Specs
Distinguished Member with 110,212 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
11-Sep-2010, 11:39 AM #8
Thanks for the feedback, at least it was a cheap fix.
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