[Awesometastic]

Hello!!
I'm am running an HP Pavilion laptop with VISTA. I currently hooked up my router to my modem in order to get wireless internet, and everything works fine, except I can't browse the internet!
It was a wired connection, and I reset my router. I can detect the network, connect to it, but it won't let me browse. It also gets stuck on identifying.

Here's the ipconfig file!

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\May>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : May
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

Ethernet adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-32-0D-F4-88
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-0D-6A-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d426:636c:827e:5db6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, September 08, 2010 8:54:05 PM
Lease Expires . . . . . . . . . . : Thursday, September 09, 2010 8:54:04 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 64.71.255.198
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E Fast
Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-23-5A-B9-22-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2549C001-6CB5-4448-A49E-B41FA9D84
63C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{320DF488-3B7A-422C-B345-D16ED5E2C
9E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.phub.net.cable.rogers.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

[JohnWill]

Let's expand to include some pings, that looks normal.


Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Awesometastic]

THANK YOU SO MUCH FOR REPLYING!!

This is the result of the test you told me to run!

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\May>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Thor
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-0D-6A-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E Fast
Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-23-5A-B9-22-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2549C001-6CB5-4448-A49E-B41FA9D84
63C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2549C001-6CB5-4448-A49E-B41FA9D84
63C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{320DF488-3B7A-422C-B345-D16ED5E2C
9E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{320DF488-3B7A-422C-B345-D16ED5E2C
9E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{917EE462-2A71-49B3-987C-202AECE71
A64}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{320DF488-3B7A-422C-B345-D16ED5E2C
9E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\May>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\May>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\May>ping 64.71.255.198

Pinging 64.71.255.198 with 32 bytes of data:
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.

Ping statistics for 64.71.255.198:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\May>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.
Reply from 192.168.0.101: Destination host unreachable.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\May>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\May>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

[JohnWill]

TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

[Awesometastic]

When I input this: netsh winsock reset catalog it says OK!
When I input this: netsh int ipv4 reset reset.log it also says OK!
but when I input this: netsh int ipv6 reset reset.log it says it is unable to process the command.

[JohnWill]

Check that all your network services are Started:

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wireless Zero Configuration (XP wireless configurations only)
• WLAN AutoConfig (Vista wireless configurations only)
• Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.

[Awesometastic]

Alright, I did everything you've said and the wireless still doesn't work. Would it change anything if I told you I was on a 64-bit laptop? I re-installed Vista and that didn't solve the problem. I then did everything you told me to again, and that still hasn't solved it. School's already started and I'm in such trouble with this wireless!

[JohnWill]

Did you reinstall from the recovery disks or partition? After the reinstall, was the situation changed?


Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework. For machines with no Internet connection, download this NET Framework 3.5 Full Package on another machine and transfer it with removable media to the problem machine.


To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

[Awesometastic]

Alright! I've attached the image! Also I wanted to say thank you so much for your help. I'm so glad someone is willing to help me. I reinstalled from the recovery partition.

[JohnWill]

First off, I'd try channel 7 or 8 and see if that helps.