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how to stop my new acer from disconnecting / reconnecting from the internet HELP!!


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junk14's Avatar
junk14 junk14 is offline
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Junior Member with 1 posts.
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Join Date: Sep 2010
Experience: Beginner
25-Sep-2010, 07:32 AM #1
Smile how to stop my new acer from disconnecting / reconnecting from the internet HELP!!
hello
i have an acer timeline as3810t (windows 7) which i bought recently
from time to time eveyday it dissconnects from the internet then reconnects

this is very annoying
please help
etaf's Avatar
etaf   (Wayne) etaf is offline
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Moderator with 52,675 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
25-Sep-2010, 09:51 AM #2
Post back an xirrius screen shot - see below
and then would do the following (ipconfig /all and pings - see below) when its connected OK and then repeat ALL the test and post those when reconnected again

------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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Tags
acer, internet & networking, internet and networking

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