Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

New ACER Aspire will not make wireless internet connection


(!)

royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
25-Oct-2010, 01:44 AM #1
New ACER Aspire will not make wireless internet connection
I just purchased a new ACER Aspire 5742Z-4200 laptop,Windows 7 Home Premium, that will not make a wireless connection to my router/modem,Versalink 327W.Laptop recognises the wireless signal but can not connect.With ethernet cable connected internet connection is made but very slow.Wireless connection was made(through neighbors router),not mine so disconnected,so I know it will connect with different router.Tech support with sever provider after 30 mins. result was not a problem with them because laptop recognises the wireless signal.Tech support with ACER via chat result was their "knowledge with this problem is limited",and wanted to pass me off to "Pay for support" to resolve the issue.I was able to squeeze this from ACER chat support,"...unable to connect because several settings need to be made to computer".Brand new computer,I refuse to pay for support from manufacturer.After searching here(TSG),I do not see a quick and easy fix.As I have 15 days to return product + 15% restock,is this a major on going problem,should I return for refund or continue to resolve the issue. Thank you
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
25-Oct-2010, 08:41 AM #2
First step is to remove all encryption from the router as a test, then remove the wireless profiles from the laptop, see if you can connect that way.

Remove all the stored wireless network profiles and search for the network again. Here's How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7


I'm also curious about your comment about slow access with a wired connection.

Let's do a test using the wired connection and another computer on the same router.

Run this SpeedTest and post the link to the results here. To this on each of the computers, we want to compare the difference.



.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
25-Oct-2010, 03:45 PM #3
How do I remove encryption from router ? There are no stored wireless network profiles.I will connect via ethernet cable and run speed test. Thank you
TerryNet's Avatar
Computer Specs
Moderator with 66,456 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
25-Oct-2010, 08:23 PM #4
Quote:
How do I remove encryption from router ?
Login to the router, navigate to the wireless section and find the encryption (or security) setting. Set it to disabled or off or similar.
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
25-Oct-2010, 08:40 PM #5
Thank you,searched forums and found instruction.Router built specifically for provider,with their tech support trying to accomplish this and/or connection.Its my understanding I must go thru them to remove encryption/security settings.
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
26-Oct-2010, 11:02 PM #6
Sorry for the delay,I finally was able to login to the router. Security settings have been disabled the entire time.Something I have found and believe to be the problem is the wireless network adapter is 802.11n and the router is 802.11b/g.Acer support is telling me the wireless adapter is 802.11b/g/n,but does not show this in control panel,only 802.11n.I relayed this to acer and was told to consult ISP support for wireless adapter configuration,does this sound correct ? Thank you for your assistance.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
27-Oct-2010, 09:05 AM #7
An 802.11n adapter should be able to connect to an 802.11b/g access point.
TerryNet's Avatar
Computer Specs
Moderator with 66,456 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
27-Oct-2010, 09:23 AM #8
Make sure you are not using MAC Address filtering (or access control) on the router.
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
27-Oct-2010, 03:06 PM #9
MAC Address filtering disabled.With ethernet cable,am able to connect to internet,when I go to SpeedTest,it takes for ever to load and gets message regarding Flash Player and javascript.Click on link,it fails to load,timed out,or connection reset.Unable to run SpeedTest on laptop.
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
29-Oct-2010, 11:31 PM #10
What is Google Redirect ?
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
30-Oct-2010, 02:11 AM #11
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\BC>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : BC-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-C6-DA-EA-85
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a9f8:5bdb:c542:f2f9%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.45(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 27, 2010 12:36:22 AM
Lease Expires . . . . . . . . . . : Saturday, October 30, 2010 10:49:58 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251666374
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-E9-B6-B5-00-1F-C6-DA-EA-85
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : isatap.myhome.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:8b5:3934:b892:6a7d(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::8b5:3934:b892:6a7d%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\BC>
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
30-Oct-2010, 02:32 AM #12
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\madi>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : madi-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C4-46-19-9F-F2-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : C4-46-19-9F-F2-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 88-AE-1D-95-55-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85c0:17cf:5834:fb9%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.47(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, October 29, 2010 9:31:21 PM
Lease Expires . . . . . . . . . . : Saturday, October 30, 2010 9:31:20 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 243838493
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1C-8D-12-88-AE-1D-95-55-C5

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C01F1229-2DAE-48D8-9220-0A8EF5DC87A7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:249a:3ab1:b892:6a7d(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::249a:3ab1:b892:6a7d%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.myhome.westell.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DC5052FB-C3D5-4E0D-9000-68F9B3390559}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>

C:\Users\madi>
TerryNet's Avatar
Computer Specs
Moderator with 66,456 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
30-Oct-2010, 09:58 AM #13
If you have any non-Windows security application--including any "trial" security suite--uninstall it and tell us what it was so we can advise about any Removal Tool that may be available to clean up. Then run the following repairs and see if you get any better results with wireless or ethernet.

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
royboy2's Avatar
royboy2 royboy2 is offline
Member with 26 posts.
THREAD STARTER
 
Join Date: Oct 2010
Experience: Intermediate
30-Oct-2010, 04:58 PM #14
Laptop came with McAfee security suite.Also Norton Online Backup,does this need to go also ? Thank you for the help.
TerryNet's Avatar
Computer Specs
Moderator with 66,456 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
30-Oct-2010, 06:56 PM #15
McAfee Removal Tool.

Norton Online Backup shouldn't be part of this problem, so you needn't be concerned about it.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


Similar Threads
Title Thread Starter Forum Replies Last Post
Can't Connect To Wireless - Acer Aspire 5315 Windows Vista ashleyglover Networking 9 30-Sep-2010 08:43 AM
Acer aspire 6920G: No HDD found TheKeiron Hardware 2 07-Apr-2010 04:39 AM
Acer Aspire notebook detects network but, won't connect fstredz Networking 3 11-Nov-2009 03:12 PM
Acer Aspire Not Starting King01 Hardware 0 21-Oct-2008 01:44 PM
Acer Aspire 5051: Wireless card not detected amosharper Hardware 3 13-Sep-2008 09:12 AM

WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑