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Trouble with staying connected.


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dth8283's Avatar
dth8283 dth8283 is offline
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31-Oct-2010, 02:44 PM #1
Trouble with staying connected.
I am having trouble with my wife's laptop wireless connection. It will be working fine then just looses the connection. To get it to connect again I have to due multiple things. Sometimes I just select connect on my network and it starts again. Sometime when I do that it will not connect and go to troubleshoot it will comeback with a message that it repaired the adaptor and then works. Sometimes I have to restart to get to work.

What kind of information do you need to help me with this?

Thank you
pedroguy's Avatar
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31-Oct-2010, 04:08 PM #2
Hi;Do other wireless pc's on this connection have the same issue?
My first thoughts based on your description would be :
Changing the wireless channel.1/6/11 in US.
Update the router firmware.
Update the adapter driver from your pc maker's web site.
Then let's see output from this utility when working and not working.
Wifi test exe. Hint from Johnwill

Download and run Xirrus Wi-Fi Inspecto from
www.xirrus.com/library/wifitools.php
on the problem machine. Post a screen shot of the main screen here.



To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button
to upload it here.

Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.
dth8283's Avatar
dth8283 dth8283 is offline
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31-Oct-2010, 04:20 PM #3
Only have trouble with this computer. I will post more info when it quits working again.
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dth8283 dth8283 is offline
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31-Oct-2010, 05:48 PM #4
Here are the screen prints. all I had to do was connect to start again.
Attached Thumbnails
Trouble with staying connected.-not-working.jpg   Trouble with staying connected.-working.jpg  
dth8283's Avatar
dth8283 dth8283 is offline
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31-Oct-2010, 06:17 PM #5
Next time I could not just reconnect. Used troubleshoot and it repaired problems. Windows Network Diagnostics
Publisher details
Issues found Problem with wireless adapter or access point
Problem with wireless adapter or access point

Fixed
[IMG]res://sdiageng.dll/check.png[/IMG] Reset the wireless adapter
Completed

Investigate router or access point issues
Not run

Refer to Windows Help and Support for more information about wireless connectivity problems
Not run

Issues found
Detection details
6
Problem with wireless adapter or access point Fixed
[IMG]res://sdiageng.dll/check.png[/IMG] Reset the wireless adapter Completed
[IMG]res://sdiageng.dll/info.png[/IMG]
Network Diagnostics Log
File Name: E5F92B41-A241-4E98-A3CD-5FD6917816A2.Repair.1.etl Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run
Windows cannot resolve your wireless connectivity issue.



Detection details
[IMG]res://sdiageng.dll/collapse.png[/IMG]

[IMG]res://sdiageng.dll/info.png[/IMG]
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 2.0.0.74
Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf
Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:24 PM
Section Name . . . . . . . . . : ATHR_DEV_OS61_H30A1.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_3040103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
[IMG]res://sdiageng.dll/info.png[/IMG]
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 14b4dc9a-9946-4d32-913d-465d79d9df0a
Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Connection incident diagnosed
Auto Configuration ID: 7
Connection ID: 10

Connection status summary
Connection started at: 2010-10-31 17:06:55-148
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 7 item(s) total, 7 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-1B-5B-F9-F8-F9 Infra g -91 1 (Unnamed Network)
00-24-B2-0D-12-A4 Infra g -71 1 G-Band Ship
C0-3F-0E-90-E2-28 Infra <unknown> -90 1 NG2.4GigaHertz
00-21-91-FF-35-65 Infra <unknown> -54 9 Hicks D-Link
00-19-E4-D2-74-71 Infra g -82 11 2WIRE182
00-24-B2-FF-79-6A Infra <unknown> -81 11 785NETGEAR
FE-1E-DF-FE-74-D5 Infra <unknown> -93 2 Pockrandts' Guest Network

Connection History

Information for Auto Configuration ID 7

List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 12 Yes (Unnamed Network)
Infra g Yes 58 Yes G-Band Ship
Infra <unknown> Yes 14 Yes NG2.4GigaHertz
Infra <unknown> Yes 94 Yes Hicks D-Link
Infra g Yes 36 Yes 2WIRE182
Infra <unknown> Yes 38 Yes 785NETGEAR
Infra <unknown> Yes 8 Yes Pockrandts' Guest Network

List of preferred networks: 1 item(s)
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 10
Connection started at: 2010-10-31 17:06:55-148
Auto Configuration ID: 7
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-21-91-ff-35-65
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 50
Ndis Tx: 236
Unicast decrypt success: 16
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 39
Rx failure: 192
Tx success: 47
Tx failure: 148
Tx retry: 25
Tx multiple retry: 14
Tx max lifetime exceeded: 0
Tx ACK failure: 22424
Roaming history: 0 item(s)

Information for Auto Configuration ID 6

List of visible networks: 8 item(s) total, 8 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 12 Yes (Unnamed Network)
Infra g Yes 52 Yes G-Band Ship
Infra <unknown> Yes 88 Yes Hicks D-Link
Infra g Yes 36 Yes 2WIRE182
Infra g Yes 28 Yes gs-021207-03
Infra <unknown> Yes 38 Yes 785NETGEAR
Infra <unknown> Yes 8 Yes Pockrandts' Guest Network
Infra <unknown> Yes 12 Yes Pockrandts' Network

List of preferred networks: 1 item(s)
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 9
Connection started at: 2010-10-31 17:06:49-992
Auto Configuration ID: 6
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Connection ID 8
Connection started at: 2010-10-31 17:06:36-888
Auto Configuration ID: 6
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Auto Configuration ID 5

List of visible networks: 11 item(s) total, 11 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 58 Yes G-Band Ship
Infra <unknown> Yes 14 Yes NG2.4GigaHertz
Infra <unknown> Yes 86 Yes Hicks D-Link
Infra g Yes 28 Yes 2WIRE182
Infra <unknown> Yes 28 Yes linksys
Infra g Yes 28 Yes gs-021207-03
Infra <unknown> Yes 42 Yes 785NETGEAR
Infra g Yes 10 Yes Barnaby
Infra <unknown> Yes 8 Yes Pockrandts' Guest Network
Infra <unknown> Yes 8 Yes TUTTLE
Infra <unknown> Yes 12 Yes Pockrandts' Network

List of preferred networks: 1 item(s)
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 7
Connection started at: 2010-10-31 17:05:31-712
Auto Configuration ID: 5
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

[IMG]res://sdiageng.dll/info.png[/IMG]
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 14b4dc9a-9946-4d32-913d-465d79d9df0a
Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: Hicks D-Link
SSID: Hicks D-Link
SSID length: 12
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem



[IMG]res://sdiageng.dll/info.png[/IMG]
Network Diagnostics Log
File Name: E5F92B41-A241-4E98-A3CD-5FD6917816A2.Diagnose.0.etl [IMG]res://sdiageng.dll/info.png[/IMG]
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab Collection information Computer Name: BEVS-LAPTOP Windows Version: 6.1
Architecture: amd64
Time: Sunday, October 31, 2010 5:08:10 PM


Publisher details
[IMG]res://sdiageng.dll/expand.png[/IMG]

Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0
Publisher: Microsoft Windows
Attached Thumbnails
Trouble with staying connected.-problem-wireless-adaptor-.jpg  
pedroguy's Avatar
Computer Specs
Member with 6,523 posts.
 
Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
Experience: Intermediate
31-Oct-2010, 06:54 PM #6
Ok:Let's change the wirreless channel to 6.
Download any more current wireless adapter and update router firmware.
And also just to make sure we have a clean wireless inventory,let's delete all wireless profiles,and re-connect to your network.
http://mgmcc.forumotion.net/networki...ofile-t109.htm
dth8283's Avatar
dth8283 dth8283 is offline
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31-Oct-2010, 07:05 PM #7
How do I change channel?
razor012's Avatar
razor012 razor012 is offline
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01-Nov-2010, 01:39 AM #8
sorry dont understand any of the workings of pc to fix network i would have to reset router every 10 mins we have 4 pc running off one router is this the problem?
pedroguy's Avatar
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01-Nov-2010, 09:06 AM #9
Log onto the router's admin page.Depending on make and model,the ability to change the wireless channel should be in the wireless or security section.Your router's user's manual should be your guide here.

RAzor:
Please start your own thread.
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