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Help with Dell Vostro 1510


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rudloff2's Avatar
rudloff2 rudloff2 is offline
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Join Date: Nov 2010
Experience: Computer Illiterate
07-Nov-2010, 10:25 PM #1
Help with Dell Vostro 1510
ok would someone please help me, i have a dell Vostro 1510 laptop. Awhile back i downloaded antivirus thinking it would help my computer, come to find out, it destroyed it. After the Antivirus was downloaded, my computer crashed. I couldnt get it to stay on for longer than 2 minutes. Just now i got it to stay on, its been on for almost an hour. The problem is, i dont have a start menu or anything but my background from before. The internet is completely not working either. it is telling me i need to do stuff with my proxy settings? I need a HTTP: a Secure: a FTP: and a Socks: and also with these four things i need a Port for each of them. You must know i know nothing about computers. i really want to fix it though. could someone please help me if anyone knows what is going on with my laptop??? it would really be appreciated!
Thanks so much, Samantha Jo!
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warrior19 warrior19 is offline
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Join Date: Oct 2009
Location: London, UK
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08-Nov-2010, 04:17 AM #2
Hi,

Can you try booting into Safe Mode. To get into the Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Options Menu". Use your arrow keys to move to "Safe Mode" and press your Enter key.

This will hopefully bootup into windows with the START menu available amongst other things.

Then I want you to try a Windows System Restore. You did not mention what operating system is running on the Dell laptop. Assuming it is Windows XP try the following:

To use System Restore to restore Windows XP to a previous state, follow these steps:
  1. Log on to Windows as an administrator.
  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
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  3. On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next.
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  4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.
    Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
    Collapse this imageExpand this image

  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
  6. Log on to the computer as an Administrator. Then click OK on the System Restore Restoration Complete page.
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If you successfully restored your computer to a previous state, and the computer performs as expected, you are finished.

Pick a date before you installed the antivirus program?

If this does not work please tell us what is the name of the Antivirus program you installed? Waht operating system runs on the laptop...Windows XP, Windows Vista, Windows 7?

Let us know how you get on?
warrior19's Avatar
warrior19 warrior19 is offline
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Join Date: Oct 2009
Location: London, UK
Experience: Advanced
08-Nov-2010, 04:20 AM #3
P.S. You may not have to worry about being the Administrator. Just try System Restore with your normal login to the laptop!
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