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Solved: Can't Access NetFlix after Roadrunner Upgrade


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KAKite KAKite is offline
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15-Nov-2010, 11:16 PM #1
Angry Solved: Can't Access NetFlix after Roadrunner Upgrade

I have TWC's "RoadRunner" service and recently upgraded from "standard" to "extreme" speed. The new modem has a built-in router. I have set static IP address for the two machines on the LAN side. DLs consistently test out at 27-32Mbps, ULs at 4.5-6Mbps. Only one small problem. I can no longer connect to the NetFlix site from my Vista (x64) machine, though - oddly - an older machine running XP Pro (x32) SP3 works fine. Have spent HOURS fiddling with every setting imaginable, hours consulting with NetFlix, TWC tech support (ha!), Microsoft and HP (PC maker). No one has a clue what's wrong and everyone blames someone else. (Same old story.) Has anyone experienced a similar issue? I can ping but can't reach the site through IE8, IE9 (Beta), FireFox or Chrome. E-mail is returned as "recipient unreachable." This is driving me frigging INSANE. This is a wired connection (though the modem/router AND this PC support WiFi), Intel Gigabit NIC, Motorola Cable Modem Gateway w/ DOCSIS 3.0. PC has Intel i7 CPU, 9GB RAM, 4TB HD space (all SATA), etc. Everything else works lightning fast and I don't understand why my daughter's crappy old Dell w/ XP Home, 2GB RAM...a barebones dinosaur...can reach NetFlix flawlessly and stream the movies and my machine will not. Any help would be appreciated. Don't hesitate to get technical; I'm the CIO of my co. and have all the usual knowledge & certs (MCSE, A+, etc.).

I can't locate and fix the problem, the companies involved can't (or won't), and so I'm turning to my fellow cybergeeks for suggestions.

I live in the Dallas, TX area if that is an issue. I was able to access NetFlix & stream it when I was living in Dubai, UAE two years ago using their buggy pipelines to the net, and it has worked fine since I returned to the States...UNTIL I made this bandwidth upgrade. Arrgghhh!!!
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Couriant   (James) Couriant is offline Couriant is a Trusted Advisor with special permissions.
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15-Nov-2010, 11:44 PM #2
Well from what you wrote, it seems that the issue would be with your computer as the other computer as a connection.

One thing you can try is looking at your hosts file, make sure that nothing is in there.

Also in command prompt, do nslookup and see what DNS server your computer is getting it's information from..

Although when you said email receipient is unreachable... that could be something else are you using an email client like Outlook?
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16-Nov-2010, 10:14 AM #3
If you set a static IP address I am betting you screwed something up with the static IP's. Just let all your computers get an IP address, gateway and DNS servers from the router.
Reboot everything and retest the connection.
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16-Nov-2010, 09:20 PM #4
Exactly what do you mean by "can no longer connect"? Cannot find the address? Site takes too long to respond? Etc.?

Try a tracert If you don't get the whole way also try it from the XP and show us both results.

For the Vista please show (standard post following even though you know this) ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:


[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
Microsoft MVP - Windows Experience (since July 2010)
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KAKite KAKite is offline
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17-Nov-2010, 02:43 AM #5
Cool Thanks...but problem solved
Thanks for your suggestions. I kept hunting and hunting on the web for any mention of a similar problem always...found the answer. Soon after the bandwidth upgrade, my Vista machine was infected with a MOTHER of a malware app; some type of adware/spyware that was horrible. First time I have EVER had my home PC infected (it happens occasionally at work because no matter how foolproof I set the security on our LAN, you can't really make ANYTHING foolproof 'cause fools are so damned ingenious they always screw something up). turns out the various programs I used to rid my machine of this monster (Malwarebyte's Anti-Malware, Super-AntiSpyware, etc.) still left obscure entries in the registry even though the malware was quarrantined and deleted. Found a post about a program called "WinSockFix," which is actually ANCIENT (like 2003 or something) but ran it anyway and rebooted as directed. I was INSTANTLY able to access NetFlix again with no problems! We need to track down the authors of all this malware crap, strap 'em to a high-voltage fence, and FRY them every nite on all TV channels live in prime time (and then post the clips to youTube, etc.). @&$!*%

I would never have DREAMED anything could be so freakin' devious. These little snots have WAY too much time on their hands and since they don't seem to understand how far their intelligence could get them if used correctly, I say just kill 'em all.

Thanks for your time and suggestions!
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17-Nov-2010, 09:02 AM #6
Thanks for updating us.

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