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Laptop not staying connected to wireless


KatieBearzorz's Avatar
KatieBearzorz KatieBearzorz is offline
Junior Member with 1 posts.
Join Date: Dec 2010
Experience: Intermediate
13-Dec-2010, 10:13 PM #1
Laptop not staying connected to wireless
Hello everyone!

Starting yesterday morning, my laptop will connect to my wireless for about 3-5 minutes, then will disconnect me. While disconnected, I double-click my "Connect to a network" icon and see that my network is available. I attempt to connect, but it states simply that it could not connect to the network (with no other reason stated such as not in range, not available, etc.) Sometimes I get really lucky and can stay connected up to an hour. However, whenever I am connected for any amount of time, while I surf the web or am on World of Warcraft, it it impossible to do anything because it takes SO LONG to load anything!
My other CPU (desktop) is connected via Ethernet and I experience no problems what-so-ever, which rules out any modem issues.

Here is some background information about my equipment:
Modem: Arris (phone company issued -- connects us to our landline and internet access)
Router: Cisco Wireless N (product number WRT160N)
Connection: Trying to connect wirelessly
Security: WPA2-Personal
CPU: Dell Inspiron 1545 (a year and a half old)
OS: Windows Vista

Here is the information pulled up from ipconfig:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::906f:64bc:c264:a4c3%10
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3432:e20:bb97:a55c
Link-local IPv6 Address . . . . . : fe80::3432:e20:bb97:a55c%11
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

I have tried ipconfig release/renew/flushdns, updating the equipment, power-cycling off and back on my equipment and still no luck. Again, this just randomly happened! Any help would be more than greatly appreciated.
TerryNet's Avatar
Computer Specs
Moderator with 69,188 posts.
Join Date: Mar 2005
Location: Ottawa, IL
14-Dec-2010, 12:50 PM #2
Does the laptop work OK with an ethernet connection?

Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:


[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
Microsoft MVP - Windows Experience (since July 2010)
crashoverider's Avatar
crashoverider crashoverider is offline
Junior Member with 27 posts.
Join Date: Dec 2010
Experience: Advanced
16-Dec-2010, 03:14 AM #3
Hi Katie ,Is it one particular laptop which your trying to connect and which keeps losing the connection ???You have the right encryption technique .Have you tried the same laptop on any other network ??Does it still behave same ??If so , then it could be with drivers for Wireless card .Try getting a another laptop into your own network and connect .If it s normal then it could be your laptop .If still the same it could be with the router !Or you can try changing the encryption technique on your router to AES - and then try which is under the security section for your wireless .Thank you
crashoverider's Avatar
crashoverider crashoverider is offline
Junior Member with 27 posts.
Join Date: Dec 2010
Experience: Advanced
16-Dec-2010, 03:17 AM #4
Hi ,

Isolation is important than FIXES !!!!

XBound24's Avatar
XBound24 XBound24 is offline
Computer Specs
Junior Member with 8 posts.
Join Date: Mar 2010
Experience: Intermediate
17-Dec-2010, 12:00 AM #5
An odd little fix that worked for me when I used to have this problem is going to preferred wireless networks in my wireless network manager, and deleting all of my preferred wireless networks. After a restart, I had no problems (had to re-add the security information for my network).

At a later date, on a different computer, I was having the same issues, though it was affecting other computers on my network. Called tech support and was told to re-enter my router password (not the wireless password, but the one on the router's access page) to verify that it matched the one given by my ISP (had to call tech support to do so). That worked perfectly, though I could never figure out how having the wrong password would let me connect at ALL. Hope this helps!
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