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Unable to connect to printer wirelessly through network


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robinvrn robinvrn is offline
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14-Jan-2011, 06:07 PM #1
Unable to connect to printer wirelessly through network
We have 2 computers the main one running OS XP and mine running Vista. Previously, we had no problems with my computer finding the main on the network along with the printer. But now the main computer can see mine (printer and PC) but I cannot connect to the main. Mine does not see the printer nor the PC. We are both running the same virus protection, which is Norton. I really want to use the main computer's printer, which I was able to do until for some reason now I go into networking and it is not there. I know it is marked as shared. When I go into setup network printer and type the name of the printer a window pops up "The printer sever spooling service is not available". I have uninstalled the printer software and drivers and reinstalled but still not showing up on the network?
When I click print a document the printer I am looking for is there but it shows as offline, which it is not.
I am not 100% sure but seemed to occur when we switched from Mckfee to Norton??
Any suggestions?
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etaf   (Wayne) etaf is offline
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14-Jan-2011, 06:11 PM #2
i suspect norton is blocking - try disabling norton
also have a look in the norton settings and see if you can setup your network IP addresses in Norton to allow connection

are you connected to the router by cable - if so
try
as the PC starts keep tapping F8 a menu appears choose safemode with networking see if you can now see / use the devices
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14-Jan-2011, 07:18 PM #3
Thank you sincerely Etaf... I have gone through every single possibility in the settings in Norton on both sides. My computer shows under networking on the main side but the main does not show in the settings through Norton on my side. I will try the safe mode networking as attempt that too... I will get back. Thanks again.
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14-Jan-2011, 07:20 PM #4
Sorry forgot to mention we are connected wireless. So I guess the safe mode fix is not an option will try the IP address; not sure if there is an option in Norton to enter that information.
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14-Jan-2011, 09:42 PM #5
If "Mckfee" means a McAfee product run the Removal Tool.
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15-Jan-2011, 09:24 AM #6
Yes sorry for the spelling error... I already have run the removal tool. I let a Norton specialist connect remotely and she went through everything. Finally figured out it is not Norton for whatever reason it does not show the printer I am trying to connect to is connected to a port. The option to add a port is grayed out (no option to add is available). I have updated the drivers and software too on the printer???
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15-Jan-2011, 09:42 AM #7
It's not clear to me how much communication you have between those two computers, never mind the printer. From your initial post it seems that the XP can access the Vista, but how well can the Vista access the XP? You could use the following simple tests to answer that.

To open a Command Window: Start - Run – cmd (command in 98SE) – OK
(if Run not on Vista’s or 7’s Start menu, just type cmd in the Search box)

To determine a computer's IP address: open a Command Window and type
ipconfig

Now for some troubleshooting:

1. On each PC open a Command window and type
ping IPofOther (where IPofOther is the IP address of the other PC)

Do you get Replies, or do you get packets lost?

If you got Replies,

2. Do the same ping except use the Computer Name of the other computer:
ping NameOfOtherPC

Replies or lost packets?

If you got Replies to either or both,

3. Then
Start - Run - \\IPofOther - OK

With luck after about a minute you should get an explorer window showing the other PC's shares. If not, what is the error message?
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15-Jan-2011, 11:45 AM #8
Thanks TerryNet... This is what I found doing the above instructions

1. The computer running XP sent 4 packets and received 4 packets (to computer running Vista)
2. The computer running Vista sent 4 packets and received 0 and 4 were lost (to computer running XP)
3. The final step from your instructions (step 3) I was able to complete the task on the XP computer but of course the Vista computer came up with a window that said " Windows cannot access IPx) I ran diagnostic and said Network host pinged but the remote host did not receive a response.

Any suggestions from this point on? Very frustrating. Thank you sincerely for your time and effort helping me to resolve the problem.
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15-Jan-2011, 01:47 PM #9
Those results almost always mean a firewall on the XP. Could be a corrupted Norton, which would defeat your efforts to configure it properly.

Make sure you have your Product key (for re-installation), uninstall Norton and run the Removal Tool. For good luck also run the below repairs. After testing you can reinstall Norton.

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
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robinvrn robinvrn is offline
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15-Jan-2011, 08:34 PM #10
Terrynet, tomorrow I will try it all when I have more time for the uninstall and reinstall. I will let you know the outcome...Wish me luck

Again, thanks.
Robin
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15-Jan-2011, 08:36 PM #11
Oh, before I attempt the Norton fix, I will try turning off windows firewall and see what happens. If no go, then I will do the Norton and the other suggestions.
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21-Jan-2011, 09:19 PM #12
Terrynet I did all the instructions you left and still no luck... However, I did find if I have a document open on both computers and go to file, print, the printer show up but unable to print, states offline. Could it be in the Router or the router settings. I went into the router settings and I am unsure where to begin. Our old router broke and comcast came and set one of theirs up so we can use the wireless phone too so I am wondering if it is in those settings or Router problems?
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21-Jan-2011, 10:58 PM #13
What are the results now that you are rid of Norton of the 6 tests in post # 7?
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22-Jan-2011, 02:14 PM #14
Made no difference. I checked after installing Norton and the again when reinstalling Norton. Made no difference still unable to share printers from both sides.
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22-Jan-2011, 02:19 PM #15
Have tried enabling the printer spooler service ? You should be able to find it by
run> type services.msc look for print spooler service
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