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Solved: Realtek PCI-e NIC: Media Disconnected msg


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jpart's Avatar
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13-Feb-2011, 08:43 PM #1
Unhappy Solved: Realtek PCI-e NIC: Media Disconnected msg
I used Vipre to remove a virus and now I can not access internet.
I'm running Win 7 and have a Realtek RTL 8168C network card that was working fine before the virus removal.
I installed new driver for my Realtek card and searched the help forums
When I go to CMD line and type IPCONFIG, the result is:
Media State: Media Disconnected

But the light on the PCI-E card is working.

Any suggestions ? thanks
pedroguy's Avatar
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13-Feb-2011, 11:14 PM #2
Welocome to TSG:
Let's see
Let’s take a look at the status of the network adapters

Device manager:

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
4. should be enabled and working properly.
5. If error code,what is it ?

It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

And:
From a Johnwill post on the Networking Forum


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 8.8.8.8

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
And where did you get the driver for the realtec card ?
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14-Feb-2011, 12:24 AM #3
Answers to tests suggested by Pedroguy
Answers to your steps:
1. Under Network adapters, please tell me all the devices listed.
Just one: Realtek PCIe GBE Family Controller

2. Are there any devices under Network adapters that have a red x displayed?
No
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
Yes the Nvidia display adapter - see screenshot below

4. should be enabled and working properly.
Under Properties-General it says " the device is working properly"

5. If error code,what is it ?
No error codes seen unless I type IPCONFIG and it says Media State...Media Not Connnected

I uploaded Screenshot of Device mgr mostly expanded.
I got the latest driver from the Realtek website

For the PING tests, they all got a response with no apparent errors and I have uploaded those screenshots too
Attached Thumbnails
Solved: Realtek PCI-e NIC: Media Disconnected msg-expandeddevicemgr.jpg   Solved: Realtek PCI-e NIC: Media Disconnected msg-ipconfigerrorscreen.jpg   Solved: Realtek PCI-e NIC: Media Disconnected msg-ping888.jpg   Solved: Realtek PCI-e NIC: Media Disconnected msg-pingcomputerpaddress.jpg   Solved: Realtek PCI-e NIC: Media Disconnected msg-pingdefaultgatewayaddress.jpg  

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14-Feb-2011, 12:26 AM #4
A couple more uploads
I am uploading a couplre more screenshots related to the PING tasks
Even PING yahoo.com seemed to work (or something came back)

I wonder why Internet Explorer does not work..

thanks for all your help
j
Attached Thumbnails
Solved: Realtek PCI-e NIC: Media Disconnected msg-pingdefaultgatewayaddress.jpg   Solved: Realtek PCI-e NIC: Media Disconnected msg-pingyahoo.jpg  
pedroguy's Avatar
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14-Feb-2011, 11:59 AM #5
Yep:You appear to have a working internet connection.I see no "media disconnected"states,only the Tunnel cluster which is ok.
So when you try to go to a web site,what error msgs do you get.?
If you suspect an IE issue,might want to run an IE reset
Can you ping the site that you are having trouble with ??
Have you uninstalled the card in device manager and re-booted ?
Another thing to try,probably will not help,but worth a shot:
For Windows 7 or Vista:

Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.


In the Command Prompt, type: ipconfig /flushdns
Just curious.
Go back to device manager,select the network adapter,probably in the advanced section,do you see a mac address there ?

Last edited by pedroguy; 14-Feb-2011 at 12:23 PM..
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14-Feb-2011, 10:56 PM #6
Problem is Fixed! Pedroguy you are my hero!
So it turns out there was nothing wrong with my Realtek NIC card or software !
I did the IE reset and I'm back on the Web using Internet Explorer.
I guess those Media Disconnected messages on the Tunnel Cluster were OK as you said.

You saved me from calling a local Computer Repair guy at $75/hour (my wife scheuidled him to come out tomorrow) but I followed your advice and I'm back !

thanks so much I plan to go to the Donate page and contribute

Bye for now
pedroguy's Avatar
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15-Feb-2011, 10:55 AM #7
Glad I could help:
You may mark this thread solved using button at top left.
Happy networking
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