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Wireless printer problem


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LindaBreck's Avatar
LindaBreck LindaBreck is offline
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26-Feb-2011, 10:50 AM #1
Wireless printer problem
Trying to set up new HP C310 wireless printer. Will not connect to Verizon FIOS. Message: MAC address filtering may be enabled on your wireless router. Dave at Verizon says there is no filtering on router. What do I do now?
TerryNet's Avatar
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26-Feb-2011, 12:53 PM #2
Check yourself to make sure that MAC Address filtering is disabled. Disable encryption and try to connect. If successful then re-enable encryption and try to connect again.

What kind of encryption are you using and what type of encryption key? Is any other device connected to the router by wireless?
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LindaBreck's Avatar
LindaBreck LindaBreck is offline
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26-Feb-2011, 01:34 PM #3
wireless printer problem
I'm using a MacBook and do not know anything about encryptions. How can I disable the encryption using a Macbook?

I have had no problems connecting to my Verizon FIOS wifi with my iPad or my iPhone 4, but this HP printer has me climbing the walls!
TerryNet's Avatar
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26-Feb-2011, 02:00 PM #4
Login to the router, preferably with an ethernet connected computer, navigate to the wireless section and change the encryption (or security) mode to 'off'' or 'none' or whatever. You can probably find a user manual on the web to get specifics on the router. I've done this even with a wirelessly connected iPod Touch, so I'm sure a MacBook is capable.
LindaBreck's Avatar
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26-Feb-2011, 04:44 PM #5
I was able to get to router settings and all appears to be in order. Mac authentication is indeed disabled. Security enabled is WEP 64 bit, but verified WEP password will not allow printer to connect. Called HP. They say Verizon's Actiontec router is incompatible with Mac Bonjour software. HP said I should ask Verizon to trade my router for any other router except Actiontec. Called Verizon again. They use only Actiontec. Verizon says that Actiontec says their router is compatible with all software. Verizon then suggested I could buy a second, different, brand of router and hook it onto the Verizon Actiontec router. . . or return the printer. This is so much fun
TerryNet's Avatar
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26-Feb-2011, 06:56 PM #6
There are some problems with some of those Actiontec routers (I forget which versions) with file sharing but I don't know what Mac Bonjour software has to do with getting an HP printer to connect to the router. Sounds like somebody was trying to get rid of you.

Were you able to connect the printer with encryption disabled?
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raphaelnikolai raphaelnikolai is offline
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26-Mar-2011, 11:14 PM #7
Wireless printer problems can be caused by a lot of factors. You can check this checklist to troubleshoot.


http://www.out-of-warranty.com/wirel...-resolve-them/
srhoades's Avatar
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26-Mar-2011, 11:34 PM #8
Did you try turning off the wireless encryption all together and then trying to connect?
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