Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

My Internet DSL Keeps disconnecting! Possible DNS Server error


(!)

etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:09 AM #16
OR - IS it maybe because you have set an open DNS - I assume you have added the DNS servers 8.8.8.8 and 8.8.4.4 after I posted the suggestion ?
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:12 AM #17
Yes I added them only after you suggested it.
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:16 AM #18
so that maybe the fix ?
take them off and put them back to auto and see if it now disconnects

The other clue , when it disconnects do the ping tests to the google and the IP number 209.183.226.152
the google will fail but the number 209.183.226.152 to this site will pass
__________________
Wayne
Please let us know what the final solution was to any problem posted
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:20 AM #19
I'm on the Windows XP now, here are the results:


Windows IP Configuration



Host Name . . . . . . . . . . . . : b09faaee4aa34d4

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-17-31-25-2B-84

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1


And the Latency:

Pinging 192.168.1.1 with 32 bytes of data:



Reply from 192.168.1.1: bytes=32 time<1ms TTL=254

Reply from 192.168.1.1: bytes=32 time<1ms TTL=254

Reply from 192.168.1.1: bytes=32 time<1ms TTL=254

Reply from 192.168.1.1: bytes=32 time<1ms TTL=254



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging google.com [209.85.147.106] with 32 bytes of data:



Reply from 209.85.147.106: bytes=32 time=182ms TTL=50

Reply from 209.85.147.106: bytes=32 time=187ms TTL=50

Reply from 209.85.147.106: bytes=32 time=187ms TTL=50

Reply from 209.85.147.106: bytes=32 time=178ms TTL=50



Ping statistics for 209.85.147.106:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 178ms, Maximum = 187ms, Average = 183ms


Pinging 209.183.226.152 with 32 bytes of data:



Reply from 209.183.226.152: bytes=32 time=262ms TTL=49

Reply from 209.183.226.152: bytes=32 time=254ms TTL=49

Reply from 209.183.226.152: bytes=32 time=262ms TTL=49

Reply from 209.183.226.152: bytes=32 time=258ms TTL=49



Ping statistics for 209.183.226.152:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 254ms, Maximum = 262ms, Average = 259ms
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:22 AM #20
But this is the thing though. It only disconnects when both are running through the 5 port switch. On their own the internet doesn't disconnect. I'm beginning to suspect that the 5 port switch is the culprit here.
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:24 AM #21
did you ping google.com on the XP machine
also as it has default router DNS - will be interesting to see if it now disconnects

BTW - I cant find a T2 manual on the zyxel site
T1 or T3
http://www.zyxel.co.uk/web/support_d...20060623092947
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:25 AM #22
Quote:
But this is the thing though. It only disconnects when both are running through the 5 port switch. On their own the internet doesn't disconnect. I'm beginning to suspect that the 5 port switch is the culprit here.
If thats true then YEP -
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:28 AM #23
Pinging google.com [209.85.147.106] with 32 bytes of data:



Reply from 209.85.147.106: bytes=32 time=182ms TTL=50

Reply from 209.85.147.106: bytes=32 time=187ms TTL=50

Reply from 209.85.147.106: bytes=32 time=187ms TTL=50

Reply from 209.85.147.106: bytes=32 time=178ms TTL=50



Ping statistics for 209.85.147.106:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 178ms, Maximum = 187ms, Average = 183ms

This was on the xp machine.

Yeah, I couldn't even update t2 because it wasn't on there lol. It's from a russian company maybe that's why it doesn't show up on that site.

Do you think google dns and default dns is gonna conflict one another?
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:30 AM #24
On another note, I'm paying for 24mbps downstream and 3mbps upstream, but i'm only getting 8-10mbps down and 0.2-0.3mbps up. Is there any way to fix that? I live almost 2 miles away from the ISP provider.
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:39 AM #25
Ok, both connects stood the test of time, now i'm gong to connect them together again. I'm thinking that i'll buy another Ethernet cable tomorrow and I'll probably get a router soon. I'll let you know how the connection goes.
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:39 AM #26
Quote:
Do you think google dns and default dns is gonna conflict one another?
NO

Quote:
On another note, I'm paying for 24mbps downstream and 3mbps upstream, but i'm only getting 8-10mbps down and 0.2-0.3mbps up. Is there any way to fix that? I live almost 2 miles away from the ISP provider.
I suspect you will have wording like upto

and it may just be the distance and quality of the line
www.speedtest.net
and
www.pingtest.net
are good tests
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,857 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
27-Feb-2011, 08:41 AM #27
Quote:
I'll probably get a router soon.
you already have a router
Quote:
I'm thinking that i'll buy another Ethernet cable tomorrow
are you only using one cable - how do you have them both connected to the switch ?

if you buy another router
------------------------------------------------------------------------

From a JohnWill post

Connecting two (or more) SOHO broadband routers together.

Note: The "primary" router can be an actual router, a software gateway like Microsoft Internet Connection Sharing, or a server connection that has the capability to supply more than one IP address using DHCP server capability. No changes are made to the primary "router" configuration.

Configure the IP address of the secondary router(s) to be in the same subnet as the primary router, but out of the range of the DHCP server in the primary router. For instance DHCP server addresses 192.168.0.2 through 192.168.0.100, I'd assign the secondary router 192.168.0.254 as it's IP address, 192.168.0.253 for another router, etc.

Note: Do this first, as you will have to reboot the computer to connect to the router again for the remaining changes.

Disable the DHCP server in the secondary router.

Setup the wireless section just the way you would if it was the primary router, channels, encryption, etc.

Connect from the primary router's LAN port to one of the LAN ports on the secondary router. If there is no uplink port and neither of the routers have auto-sensing ports, use a cross-over cable. Leave the WAN port unconnected!

This procedure bypasses the routing function (NAT layer) and configures the router as a switch (or wireless access point for wireless routers).

For reference, here's a link to a Typical example config using a Netgear router

------------------------------------------------------------------------
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:52 AM #28
Sorry, I didn't explain myself better. I mean instead of that 5 port switch I'll get a router with wireless features. Also, I'm using 2 gray ethernet cables for each computer and a regular yellow one for the modem. The yellow one is broken (the thing that makes it stick in I mean).

Also, yes you are correct, my dsl plan says "up to" it's just that I didn't realize it would be that low. I thought when they say up to then i'll have 18 out of 24mbps and not 8 out of 24mbps. Also, I think they are lying when they say upload "up to 3mbps" because mines ALWAYS maxes out at less than 0.4mbps.
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:53 AM #29
BTw, I already use speedtest.net on a daily basis, but thanks all the same . It's just that before today i didn't understand the difference between DNS and IP so that's why I had trouble with my connection I suppose.
SuperGuitarDude's Avatar
SuperGuitarDude SuperGuitarDude is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Feb 2011
27-Feb-2011, 08:55 AM #30
Well, so far so good. If I have any more trouble I'll post it here. Thank you for all of your help, Etaf!
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
dsl, internet, modem, static, zyxel

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑