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Solved: Router will not allow modem to send and receive data


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munro4's Avatar
munro4 munro4 is offline
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Join Date: Feb 2011
27-Feb-2011, 08:13 PM #1
Exclamation Solved: Router will not allow modem to send and receive data
Dear Forum,

My modem allows me to connect to the internet when I plug an Ethernet cable directly into my laptop from the modem.
However, when I try to plug my modem into my router to display a wireless signal; the modem will not send or receive any data.
This makes me think it has something to do with router; since I have tried different Ethernet cables ect.

I have a 2.4ghz linksys router, and a Webster Modem.

Any help would be greatly appreciated!!

thanks,

--munro4
TerryNet's Avatar
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Location: Ottawa, IL
27-Feb-2011, 09:52 PM #2
What model modem? Is it actually a Webstar?

Do you remember to power cycle (unplug for 30 seconds) the modem when switching the device connected to it?
munro4's Avatar
munro4 munro4 is offline
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01-Mar-2011, 10:24 AM #3
yea, the brand is webstar...

I have reset it many times and power cycled it.
pedroguy's Avatar
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Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
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01-Mar-2011, 10:45 AM #4
Was the reset a power off/on or a reset to default(holding the reset button in for at least 15 seconds ?)
TerryNet's Avatar
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01-Mar-2011, 12:25 PM #5
Reset the router to factory default settings.

Unplug modem and router and shut down computer(s). Connect modem to router's WAN port. Connect a computer to a router LAN port.

Plug in modem. Then plug in router. Then boot computer. If you don't now have internet access please show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.


Also, if you got a connection to the router please check the status and tell us what the WAN (Internet) IP Address, Mask and Default Gateway are.
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Tags
internet, modem, not working, router

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