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Emachine E525 wont connect to the net anymore


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Ric0shay's Avatar
Ric0shay Ric0shay is offline
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29-Apr-2011, 10:32 AM #1
Emachine E525 wont connect to the net anymore
I have a E525 running Vista home basic that used to connect to the internet but now wont anymore for some reason.When I go to local area connection it says:

IPv4 connectivity Internet
IPv6 connectivity Local
Media state Enabled

When I try use the wireless

IPv4 connectivity Local
IPv6 connectivity Local
Media state Enabled
All my other systems work with both wired and wireless ( 2 laptops,Pc,Ps3 and xbox)

After about 5-10 mins IPv4 connectivity changes to Internet but I still cant use Explorer,firefox or chrome.Iv tried disabling my firewall but still nothing.I feel this is something simple that I'm over looking.

Thanks

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 2, 32 bit
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 1
RAM: 1977 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 796 Mb
Hard Drives: C: Total - 228228 MB, Free - 154588 MB;
Motherboard: eMachines, eMachines E525 , V1.02, Base Board Serial Number
Antivirus: Norton Internet Security, Updated and Enabled
TerryNet's Avatar
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29-Apr-2011, 01:55 PM #2
Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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Ric0shay's Avatar
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29-Apr-2011, 07:04 PM #3
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Christina>ipconfig/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Christina-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
ller
Physical Address. . . . . . . . . : 00-23-5A-63-73-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-24-2B-D4-BD-5A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::251c:ae83:48d2:4a73%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 29 April 2011 18:23:02
Lease Expires . . . . . . . . . . : 30 April 2011 23:25:13
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251667499
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-5A-8D-8D-00-24-2B-D4-BD-5A

DNS Servers . . . . . . . . . . . : fe80::e978:274f:f6e3:4500%10
192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : isatap.localdomain
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Christina>
TerryNet's Avatar
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29-Apr-2011, 09:02 PM #4
The following was put together mostly by etaf with a little help from me.

------------------------------------------------------------------------
Atheros AR5007EG & AR5007
We have recently been seeing a lot of problems with the above adapters over the last few months, mainly concerning WPA and WPA2 encryption and windows Vista.

The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
--- Please post back here if that
works or does not work.


Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
Toshiba - update has worked for some PCs
HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
- the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

--- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

--- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
Threads are here
Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums
Solved: Unidentified Network - Tech Support Guy Forums
Unidentified Network


I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows

However, if you do decide to try the driver, Please let us know the outcome

Direct link to the drivers are below
You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

AR5007
Vista 32 Bit
Drivers for Atheros AR5007 and Windows Vista
Although this driver has shown up in BSODs (Blue Screen Of Death) on Vista SP2 systems, usually conflicting with updated Vista OS drivers like netio.sys, tcpip.sys and other networking related drivers.

AR5007EG
Vista 32 Bit
Drivers for Atheros AR5007EG and Windows Vista


Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
------------------------------------------------------------------------
Ric0shay's Avatar
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30-Apr-2011, 02:39 PM #5
Ok.

Iv tried step 1 but this cant be done due to been unable to connect to the net.
Iv tried step 2 and this didnt work .The newest driver Emachines has listed it says is Atheros 7.7.0.348 5.7MB 08/10/2010 but when you install it its dated 22/06/2009
I also tried setting no password and wep protected password with no change.
Iv tried step 3 with no change.
I then updated using the attached driver AR5007EG. With no change.
Do I also need to Install the other driver AR5007 ?

If I was to install a different wireless card would this fix the problem?

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30-Apr-2011, 05:31 PM #6
Quote:
Iv tried step 1 but this cant be done due to been unable to connect to the net.
Exactly what happens when you try to connect by ethernet?

Norton IS may be mis-configured or corrupted.

Quote:
If I was to install a different wireless card would this fix the problem?
Certainly wouldn't fix the ethernet problem.
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30-Apr-2011, 05:39 PM #7
When I connect the ethernet.Its still the same.The connection stays on Local .
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30-Apr-2011, 06:52 PM #8
Uninstall Norton and run Symantec's Norton Removal Tool.

Then do ....

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
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01-May-2011, 06:56 AM #9
No its still the same heres a log my cmd.If that helps.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>netsh int ipv4 reset rest.log
Reseting Echo Request, failed.
Access is denied.

Reseting Interface, OK!
A reboot is required to complete this action.


C:\Windows\system32>netsh int ipv6 reset rest.log
Reseting Echo Request, failed.
Access is denied.

There's no user specified settings to be reset.


C:\Windows\system32>
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01-May-2011, 09:24 AM #10
Run the Norton Removal Tool a second time and reboot.

Let's see an ipconfig /all for an attempted ethernet connection.
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04-May-2011, 05:20 PM #11
Sorry I have been away with the last few days.Here is the requested info.Would ipconfig/all from other systems onthe network help?

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Christina-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : localdomain

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-24-2B-D4-BD-5A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2434:7f26:5202:b84b%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 May 2011 22:00:36
Lease Expires . . . . . . . . . . : 05 May 2011 22:00:37
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 318776363
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-5A-8D-8D-00-24-2B-D4-BD-5A

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
ller
Physical Address. . . . . . . . . : 00-23-5A-63-73-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::40a7:b950:7d28:d3aa%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 May 2011 22:13:27
Lease Expires . . . . . . . . . . : 05 May 2011 22:13:26
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 285221722
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-5A-8D-8D-00-24-2B-D4-BD-5A

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : isatap.localdomain
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
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04-May-2011, 08:21 PM #12
Try these tests (in a Command prompt window) with an ethernet connection:

ping 192.168.1.8 (or whatever the current IPv4 address is)

ping 192.168.1.1

ping 8.8.8.8

ping yahoo.com
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05-May-2011, 04:54 AM #13
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 192.168.1.7

Pinging 192.168.1.7 with 32 bytes of data:
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Windows\system32>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=37ms TTL=56
Reply from 8.8.8.8: bytes=32 time=39ms TTL=56
Reply from 8.8.8.8: bytes=32 time=39ms TTL=56
Reply from 8.8.8.8: bytes=32 time=38ms TTL=56

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 39ms, Average = 38ms

C:\Windows\system32>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Windows\system32>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

C:\Windows\system32>
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05-May-2011, 09:28 AM #14
Those tests show that you have internet access but DNS is not working. Sometimes, for reasons unknown to me, a computer and router do not work properly when the router's address is used as the DNS server's.

Try assigning your ISP's DNS server or a public DNS server to your computer's connections. On that link the Google, OpenDNS and Verizon servers are the ones with which I am familiar, and note that there are also links there to tell you how to set the DNS server.
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