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iPhone corrupt backup


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lmkoza's Avatar
lmkoza lmkoza is offline
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14-Dec-2011, 01:22 PM #1
iPhone corrupt backup
When I connect my iPhone to computer, I get this message: "iTunes could not back up the iPhone "name" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." What does this mean, and how do I correct it?
Cheeseball81's Avatar
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14-Dec-2011, 01:51 PM #2
Try restarting your computer and restarting the iPhone. After restarting both, attempt it again and let us know if the error reappears.
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lmkoza lmkoza is offline
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14-Dec-2011, 02:02 PM #3
I've rebooted both computer and iPhone several times. It doesn't help.
Cheeseball81's Avatar
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14-Dec-2011, 03:40 PM #4
Try to delete the backup in iTunes Preferences. Then create a new backup. If you want to keep a copy of your backup, you can move the backup file. The backup is located in the locations listed below.

C: \ Users \ [username] \ AppData \ Roaming \ Apple Computer \ MobileSync \ Backup \

(That is the path if you have Windows 7 - unless you are using a different Operating System?)

To delete the backup file:

Open iTunes Preferences: Choose iTunes -> Preferences (Mac) or Edit> Preferences (Windows).
Select the devices.
Select the backup device to be erased.
Click Remove Backup. iTunes will prompt you to confirm deletion of the backup. Click Remove Backup.
Click OK.
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DoubleHelix's Avatar
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21-Dec-2011, 09:22 AM #5
Ignore the previous post. The person is a spammer promoting their own site and software.

Follow the instructions in this support article from Apple.
http://support.apple.com/kb/ts2529
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