[Penilord]

Originally Posted by ACA529

No you are not. You live in Canada, as your profile states. Verizon is only down in the United States. So unless you moved and didn't update your profile, I highly doubt you work for them.

Nope, you are dead wrong. Verizon only supplies DSL to customers located in the United States but you obviously have no idea how tech support works for large companies, other wise you would know a lot of companies have located call centers all around the globe ( Outsourcing anybody? ) , Verizon included. Verizon has contracted a call center located in Canada to do Biz PTS. So the person who you claim is not telling the truth, most likely is.

As for the the posted problem..
This sounds like a Network problem, otherwise it would not have been escalated up to the Maintenance Control Office, so it should be handled by the non-extra pay for service and not by PTS, although the PTS group would be able to handle as well and most of the staff on the project were pulled from Verizon Level 3 support and Supervisor staffing so most of them do know how to get things done better than DSL Tech support.

The problem is the people you can talk to has no real control over the dispatches, techs escalate the issue and hope it gets done, so screaming at the Supervisor will not do any good what so ever, and threating to cancel will also do you know good as well because it will not have any impact on the supervisor. The best thing you could do is once you get escalated up to a supervisor is to request or make sure you are speaking to someone in either an American call center or a Canadian call center they will be able to best handle issues such as this.

But quite frankly I think you would be better off just to cancel the service and go with cable. If you go with a different DSL company you probably will run into the same problem, the copper lines are the same, and so is the inside wiring of your house and chances are the same people contracted by Verizon to send out dispatches will probably be contracted the next DSL company you go with. I know in places like New York, New Jersey ect.. the same dispatch company does all dispatches for all DSL companies that operate in that area.

[ACA529]

Responding a bit late are we? Meh, never heard anything about Verizon up here. It's mainly Shaw, Bell, and Rogers.

[BanditFlyer]

Originally Posted by ODIN 0ERO

the capitalists care not about moral or people.only money and how to "steal" it from the consumers in easiest and quickest way possible.That is what advertising is used for.

So stop advertising your nihilistic worldview already. Sheesh!

Originally Posted by ODIN 0ERO

Modern living takes its tool on the human life.Making it more difficult rather then more easier.regardless of how you yourself see it.

In other words, "I'm right, you're wrong".

And this coming from the guy who accuses other people of having large egos.

Originally Posted by ODIN 0ERO

what can you do?change your telecommunications company,stop using the phone service,or go live in the forest near you.

There's an old song that says, "My momma told me, you better shop around."

[BanditFlyer]

I see Odin's cgone from to

Not sure, but I think that's an improvement.

Originally Posted by ODIN 0ERO

And no, you don't have the right to NOT be criticized....no i dont have the right not to be criticized in general .i have the right not to be criticized on giving my view point and/or advice on THIS SUBJECT.

that was not criticising you on your view point or advice of the subject of this thread.

where did i criticize your advice to the thread starter?

i was criticizing you on your view point of MY VIEW POINT!.

later.

Stop trying to wear my pants, dude.

[BanditFlyer]

Originally Posted by ODIN 0ERO

that is why i have used these funny things above the word.

i never meant literally to steal.

does that still make me "stoooopid"?

ohhh. ...my self esteem has dropped to da floor... ..not.

manipulation via advertising is one way of stealing imo.

seems i have touched a touchy spot.

you must work in a big company that advertises a lot dont you?.

i work in a big company also because we realy dont have a choice at the moment dont we?

adapt or be gone right.

truth hurts doesnt it and if it wasnt the truth why would you get angry in the first place?

if you were confident in the good intentions of your company then you wouldnt have gotten angry in the first place.

anger is the by product of fear.what i think that you are afraid that you will loose all your versital solutions that make your life easier...and i also sense a bit of guilt there for the technology you are using .i am also using it obviously but i know i dont have a choice at the moment and i dont feel one bit gulty or fearful.

because i know that will change soon...for me in any case.

but thats just me....if you truly accept yourself and your life the way it is then "stupid stuff" like what i said wont bother you at all and you will ignore it.

In Di's case, anger is often the product of having her eyes open. To stupidity.

Then again, you probably shouldn't take my word on that, as it might conflict with the sage wisdom of such wise philosophers as Yoda, from Star Wars.

[Penilord]

Originally Posted by ACA529

Responding a bit late are we? Meh, never heard anything about Verizon up here. It's mainly Shaw, Bell, and Rogers.

Verizon has contracted calls centers located in Canada, yes. Meh, I had just found this thread, so...

[ACA529]

Originally Posted by Penilord

Verizon has contracted calls centers located in Canada, yes. Meh, I had just found this thread, so...

I understand. Thanks for explaining it. Are they business call centers? I thought most of Verizon's call centers were in India.

[Penilord]

Verizon Online DSL has only two contracted call centers in India, they have quite a few but are scattered around, US, Canada, Philippines, Mexico, ( Regular DSL Tech Support Call centers ) ect.. PTS call centers are located only in North America though. Business? Some handle business calls for business accounts.

[Littlefield]

http://verizonmath.blogspot.com/2006...rom-cents.html

have a Verizon unlimited data plan in the U.S. and recently crossed the border to Canada. Prior to crossing the border I called customer service to find out what rates I'd be paying for voice and data. The data rate I was quoted was ".002 cents per kilobyte."

I was surprised at the rate so I confirmed it with the representative I spoke to, and she confirmed it "point zero zero two cents per kilobyte." I asked her to note that in my account.

I received my bill and was charged $.002/KB - which is dollars - "point zero zero 2 dollars per kilobyte". As it is translated to cents would be .2 cents or 2 tenths of a cent - which is a 100 times greater rate than I was quoted.

My bill for my data usage in Canada was therefore much greater than I had expected - using the quote I was provided before my usage.

I have tried to resolve this issue with customer service reps on the phone, but noone seems to see the difference between ".002 cents" and ".002 dollars".

Here is the audio of my most recent call with them on the matter. I started recording when they put on the supervisor - I was a bit ticked at that point.

Who knew what confusion "$1 = 100 cents" could cause?

I'm still currently on the hook for the $71 and change. Hopefully someone at Verizon will figure this out and make ammends.


This is funny you have to listen to the idiot customer service reps and supervisor
Verizon is good for cell phone but Bellsouth is better for DSL IMO.