[bruinator]

Time to vent......here goes. On July 7th I called verizon to sign up for a bundle package of phone, dsl, direct tv. I have 2 phone lines one with dsl connected to a line and 1 without so I got rid of one line and put dsl on my other line thus eliminating 1 line. The direct tv guy came on Monday the 11th and the dsl switch comes on Thur. the 14th. The phone guys ger here on Thur and ask me where the jack going that I need installed so I replied I don't know where you get that info cause that's not what I what done so I told them what I needed and they did it no problem.

With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.

Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting screwed so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, hell no, does a techie show up all weekend, hell no.

Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was pissed off because I had to call in sick again to wait around for them a-holes. they tell me someone will be out between 10-5. Do they show up hell no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.

I wake up today reboot everything expecting new speed, do I have it hell no so I call up bitching to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull **** with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting screwed around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, hell no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you a-holes told me I didn't have to be and that they will send some one out tonight. Did he ever show up, hell no.

I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these a-holes and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.

What can I do? I appreciate any help.

[Gabriel]

I don't know what to tell you...I waited for over a month to get internet dial-up from them....there is no high speed stuff at all where I am.
And I already had the phone service from them. It was very discouraging.
Good luck.
I just waited eventually they helped me out.

[bruinator]

other opinions welcomed.

[icegreenhemp]

Hello there, I would be one of those verizon people that do tech support.
Sounds like people are improperly submitting information.
If your speeds are this bad, here is basics that is done

Have the agent run a line test....it shows bit rates...if you have 3mb package
our line should show a number of 3000 or so for speed.

if you have RATETH, *line term for slow speed* a ticket does get created. verizon technicians can come out after hours, but they are limited to 7pm eastern time is the LATEST, more realistically 4-6pm if you are off work.

techs do not work on the weekend.
past that if you're wishing to try one last thing and you have normal DSL,
you could get premium technical support, I do business accounts, and for us we get the job done, residential also has the same capabilties for premium support.
the agents will follow up and assist you to make sure this gets taken care of.
its $10 per month for a 10 month term and you also have EXTREME support boundaries, you wanna network we'll do it, vpn, port forward etc etc... note they don't support macs.
anyways if you get that on your account call in to sales and get PTS added,
if they do not resolve the issue PTS CAN be removed from your account.
after you get online call this #, it will put you into the business premium tech support queue, we handle consumer and business..consumers ONLY after we have it added to the account 888-861-6375.

hope this helps.
icegreenhemp

[ACA529]

Originally Posted by icegreenhemp

Hello there, I would be one of those verizon people that do tech support.

No you are not. You live in Canada, as your profile states. Verizon is only down in the United States. So unless you moved and didn't update your profile, I highly doubt you work for them.

[ACA529]

I'm sorry to hear that story, bruinator. No companies should EVER be like that to their customers. Horrible. I will be sure to make as many people as I can stay away from Verizon after I heard your story.

the capitalists care not about moral or people.only money and how to "steal" it from the consumers in easiest and quickest way possible.That is what advertising is used for.Modern living takes its tool on the human life.Making it more difficult rather then more easier.regardless of how you yourself see it.The very thing that makes our lives easier is the very thing that is making it more miserable.knowingly or unknowingly to ourselves.

what can you do?change your telecommunications company,stop using the phone service,or go live in the forest near you.of course only after you have acquired all the necessary skills to survive.

people are too dependant on the versatile "solutions" of modern living anyway.

thank you for sharing your personal experience.

[DiSaidSo]

I got the FiOS from Verizon and their department practically gave me a sponge-bath. I'm surprised they didn't wash my dog & mow my lawn while they were out there installing. (And I don't even HAVE a dog!)

But I have had similar problems with Verizon, especially when I moved from a small apartment to a large apartment within the same complex (when I had DSL). They left out CRITICAL information when I called tech support, so I would go do what they told me to do only to fail repeatedly. They also sent my modem to my old apartment instead of my new one, and I somehow ended up with two (now promoted to doorstops TYVM). But anyway, yes I have endured horror stories with Verizon, but there's little I can do since I live in their "territory." Sure, I could switch companies, but now that I'm sort of in the telecom business, I realize that it's more trouble than it's really worth.

I'd say work with them for discounted service for all of your trouble. It is seriously the least they can do. I am talking about getting compensated for the time you missed work, the gas you wasted driving back and forth, anything you can think of.... you may not get it all, but it can't hurt to try. Keep being irritating. Eventually, they will fix your problem just to get you to go away.

Originally Posted by odin

only money and how to "steal" it from the consumers in easiest and quickest way possible.

Oh give me a damn break. No one is STEALING anything! That's the dumbest thing I've read all day... possibly the entire week... maybe the whole month. No one is forcing anyone else to purchase a product. Do you even know how capitalism WORKS? It's entirely voluntary and one wheel turns the next.... Capitalism thrives because it works.

The guy obviously needs his internet for one reason or another.... why would you POSSIBLY think that a viable solution would be just to go without? Geez. Maybe you should go without.... how's that for a solution? Why don't you start by setting a glittering example for us all, huh?

Oh give me a damn break. No one is STEALING anything! That's the dumbest thing I've read all day... possibly the entire week... maybe the whole month. No one is forcing anyone else to purchase a product. Do you even know how capitalism WORKS? It's entirely voluntary and one wheel turns the next.... Capitalism thrives because it works.

that is why i have used these funny things above the word.

i never meant literally to steal.

does that still make me "stoooopid"?

ohhh. ...my self esteem has dropped to da floor... ..not.

manipulation via advertising is one way of stealing imo.

seems i have touched a touchy spot.

you must work in a big company that advertises a lot dont you?.

i work in a big company also because we realy dont have a choice at the moment dont we?

adapt or be gone right.

truth hurts doesnt it and if it wasnt the truth why would you get angry in the first place?

if you were confident in the good intentions of your company then you wouldnt have gotten angry in the first place.

anger is the by product of fear.what i think that you are afraid that you will loose all your versital solutions that make your life easier...and i also sense a bit of guilt there for the technology you are using .i am also using it obviously but i know i dont have a choice at the moment and i dont feel one bit gulty or fearful.

because i know that will change soon...for me in any case.

but thats just me....if you truly accept yourself and your life the way it is then "stupid stuff" like what i said wont bother you at all and you will ignore it.

Maybe you should go without.... how's that for a solution? Why don't you start by setting a glittering example for us all, huh?

and why would i go through all the trouble just to impress you?

you have the right to your opinion any time of the day just like i do.

and i have the right not to be criticised by anyone when giving an opinion on this subject.

did i criticize anyone here for using the phone service?no i did not.i gave my opinion and you attacked me for it because you didnt like it even though it was not addressed to you.

no offense DI but you are crusin for a brusin here.

maybe i do sometimes too because i share my point of view that is "sometimes" the truth.

[DiSaidSo]

Originally Posted by ODIN 0ERO

that is why i have used these funny things above the word.

i never meant literally to steal.

does that still make me "stoooopid"?

ohhh. ...my self esteem has dropped to da floor... ..not.

manipulation via advertising is one way of stealing imo.

seems i have touched a touchy spot.

you must work in a big company that advertises a lot dont you?.

i work in a big company also because we realy dont have a choice at the moment dont we?

adapt or be gone right.

truth hurts doesnt it and if it wasnt the truth why would you get angry in the first place?

if you were confident in the good intentions of your company then you wouldnt have gotten angry in the first place.

anger is the by product of fear.what i think that you are afraid that you will loose all your versital solutions that make your life easier...and i also sense a bit of guilt there for the technology you are using .i am also using it obviously but i know i dont have a choice at the moment and i dont feel one bit gulty or fearful.

because i know that will change soon...for me in any case.

but thats just me....if you truly accept yourself and your life the way it is then "stupid stuff" like what i said wont bother you at all and you will ignore it.

No. I don't work for a big company. I have 11 people in my office and it's a non-profit, quasi-governmental special district so you would be horrifically wrong on that. Advertising is not STEALING in any way shape or form. It's bragging about your stuff so people will buy it. No one is going to buy your stuff unless you tell them about it. I'm not angry about what you said, I'm irritated that you would waste pixels on your personal philosophy (completely unrelated to the topic at hand, mind you) in a thread about DSL customer service.

You are so far off topic that it's not even worth reading your posts any more. If you're so upset about the BIG MEAN CAPITALISTS who advertise, start your own thread. The guy was just looking for some advice on his customer service issues, not life.

And no, you don't have the right to NOT be criticized. Show me in any law book, court opinion, or hell.... even the rules of this website where you are somehow immune to criticism. That's rich, considering you just wasted two posts CRITICIZING ME! I believe that makes you a hypocrite.

And no, you don't have the right to NOT be criticized. Show me in any law book, court opinion, or hell.... even the rules of this website where you are somehow immune to criticism. That's rich, considering you just wasted two posts CRITICIZING ME! I believe that makes you a hypocrite.

And no, you don't have the right to NOT be criticized....no i dont have the right not to be criticized in general .i have the right not to be criticized on giving my view point and/or advice on THIS SUBJECT.

that was not criticising you on your view point or advice of the subject of this thread.

where did i criticize your advice to the thread starter?

i was criticizing you on your view point of MY VIEW POINT!.

later.

[lotuseclat79]

Verizon Copper Cutoff Traps Customers (FiOS related)
AP article here, dtd 8 July, 2007

-- Tom

[ACA529]

Originally Posted by lotuseclat79

Verizon Copper Cutoff Traps Customers (FiOS related)
AP article here, dtd 8 July, 2007

-- Tom

That really has nothing to do with how badly Verizion sucks... that's a choice the customers have to make.

[lotuseclat79]

Hi ACA529,

It points out the consequences of those user decisions that are not explained to the user that requests FiOS! It's another way that Verizon s*uks in addition to their service!

-- Tom