[hewee]

Originally Posted by DellHelpDesk

I thought I would post this just as clarification to anyone who might own a Dell or a PC in general.

Dell has always offered software support for the customers who are infected with Spyware or viruses.
It is a fee based service and is known as Dell Help Desk Support of which I am an employee.

This fee based service is open to anyone who owns a computer not just a Dell. When a year or two contract is purchased it covers all PC equipment in the home(s) as well.
*The backing up of data and/or Networking issues are a seperate fee based system.

This is the same service that Microsoft, Dell, HP, Symantec and Mcafee all offer. Its a fee based service for various reasons and it stems from the fact that your computer doesnt come connected to the internet which is a consumer responsibility.

I use this site as a resource on a daily basis.
Google and a boulion search works wonders, it pulls me here from time to time and have created an account to be able to help others if I have some free time.



Jason In Canada

p.s. If you have questions about your Dell I could help if you like...I wont charge you this time.

Well doing what I did was free from Dell but it was a Dell PC out of wannanty buy a couple months so I got the free life time software support that was great. I never found out what CD was the Full recovery CD either as they had so many and all of them but the monitor was still all sealed up in the package like it was shipped to them. So I had to open the package and open the CD's that were sealed still.

So I was very happy bing able to get the support from deal.
Guess the only bad then was when I called back the 2nd time it was very very hard to understand the person.

[antonio2090]

dell computers come with a system recovery disk??

[John Burns]

Originally Posted by antonio2090

dell computers come with a system recovery disk??

Mine did not - just with CD's. One for WindowsXP, one for Device Drivers, Diagnostics and Utilities, and Computer Documentation, one for Sonic Record Now and one for WordPerfect. I guess maybe those are called recovery disks? They, however are separate and distinct CD's - not like the Recovery Disk I had from Compaq on the other computer.

[antonio2090]

what the winxp cd do???

[John Burns]

It is a licensed CD of Windows XP - has key - Windows XP was installed on computer when I received it - it's a backup for Windows, I guess, in case you have to re-install Windows.

[hewee]

Then where is the Dell crap/junk recovery CD if all is on separate and distinct CD's?

[John Burns]

Originally Posted by John Burns

One for WindowsXP, one for Device Drivers, Diagnostics and Utilities, and Computer Documentation, one for Sonic Record Now and one for WordPerfect

That's it - that's all I got. Maybe you can request the"rest" from Dell - I'm not sure. My main concern is Windows anyway - why install the rest of the "crap" as you refer to it? lol! I hope to never have to use it anyway.