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Geek Squad--Incompetent?


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brendandonhu's Avatar
Distinguished Member with 15,988 posts.
 
Join Date: Jul 2002
Location: Ann Arbor, MI
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08-Sep-2005, 06:35 AM #16
I go there. They do warranty work while you wait. (Why should I fix it if they'll do it free?)
Alex Ethridge's Avatar
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08-Sep-2005, 12:40 PM #17
"(Why should I fix it if they'll do it free?)"

Even though it may be intended as rhetorical, I do have an answer you should consider very seriously for that question:

If the work they do is good work, then take it there. From what I've seen in the field, though, they do well enough to fool a technically-challenged customer into thinking the job is done well when it really isn't. In the cases I've cited, they didn't put in security on anyone's wireless network and that, my friend, could be the cause of a literal life changing experience.

If you don't know enough to go behind them and know for sure that they have actually done all they should (And, if you did, why would you use them in the first place?), you could wake up one morning to a ruined life, finding you supposedly own cars, houses and land you didn't buy and now the financiers want their money and the payments are late.

Fighting this kind of nightmare can easily become a literal full-time job that occupies your waking hours with the real work of dealing with it and occupy your sleeping hours with literal nightmares. Other than the premature death of an immediate family member, I cannot imagine anything that could impact a family more.

So, my friend, do you really know that they are doing something for you--or are they really doing it to you, instead?

The only work I would trust them with is warranty work where they are simply going to handle the shipping back to the manufacturer for me.

These people aren't simply incompetent; they are potentially very dangerous.
Colossus610's Avatar
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08-Sep-2005, 01:16 PM #18
Quote:
Originally Posted by brendandonhu
I go there. They do warranty work while you wait. (Why should I fix it if they'll do it free?)

That's also only if you bought the overpriced item there in the first place, usually.
Leareth's Avatar
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Join Date: Sep 2005
Location: Virginia
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08-Sep-2005, 02:28 PM #19
True true.

And from all accounts that I have heard, taking your machine to Comp USA is a bad idea as well.

Apparently, no matter what the true issue is, they have a tendency to report that your motherboard is bad (since they would get the most comission for that) or power supply. They then fix the true issue, and charge you for motherboard or power supply.

I am not sure if this is at all CompUSA locations or just the ones in this area.
Space Cowboy's Avatar
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08-Sep-2005, 04:32 PM #20
My daughters boyfriend is one of those geek squad dudes. I believe he has close to a 4 year collage degree in some computer field.
(Jobs are scarce here)

Was funny watchin him drool over my latest build. (Master Control)

I think he was takin notes ... LOL

Nice guy though.
Colossus610's Avatar
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08-Sep-2005, 05:32 PM #21
Not saying that they are or aren't nice people, there is just no professional consideration that Best Buy acts upon to ensure that the majority of their employees are actually educated or doing the jobs properly.
It's a sad sick world where the majority of college educated individuals are reduced to working for minimum wage or close to it, when the good jobs are sent overseas to REALLY minimum wage workers or those that were handed government grants because of their immigrant or student visa status.

Quote:
Originally Posted by space cowboy
...in some computer field.
(Jobs are scarce here)
-----where is "here"?
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Last edited by Colossus610 : 08-Sep-2005 05:49 PM.
Space Cowboy's Avatar
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08-Sep-2005, 05:52 PM #22
Quote:
where is "here"?
USA

I interviewed for a job at Best Buy doing computer repair and they called me back 3 times. The 3rd time I spoke with the store manager. Things were looking good and it looked like I was getting the Job.

He then asked me "what was your favorite movie you have seen lately.

I don't watch many movies but responded "The Hulk" .. He laughed and said "That movie sucked" "what about "Lord of the rings" .. I told him it didn't interest me.

I never heard back from them.

Whata Jerk
Colossus610's Avatar
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08-Sep-2005, 05:55 PM #23
Quote:
Originally Posted by Space Cowboy
USA
ok silly, I kinda figgered that, where in the USA mister smartyass?


and who brings up movie preferences during a job interview?!?!?!?!?!
Space Cowboy's Avatar
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08-Sep-2005, 06:09 PM #24
Quote:
Originally Posted by Colossus610
ok silly, I kinda figgered that, where in the USA mister smartyass?


and who brings up movie preferences during a job interview?!?!?!?!?!


I've been told I have a nice one but never a smart one

Good question. I wanted to tell that jerk off. What does movie preferance have to do with job skills? I have noticed all the employees there look like they are in high school.

I do have a Electronics Tech. Journeymans card and 20 years of experiance

Best Buy Sucks
Steppinstone's Avatar
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08-Sep-2005, 06:33 PM #25
Sc How come you always skirt the question when someone asks you your location?
Just wondering and picking on you a bit. You may have to pay me off to keep my mouth shut though.

How's the pup?
Space Cowboy's Avatar
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08-Sep-2005, 06:45 PM #26
The pup is doing alittle better. He opens doors now with his mouth. Gota figure out a pen I can get that we can keep him inside in the winter and fully house break him (he likes to chew up Mama's stuff). Problem is it needs to be industrial quality.. He's a monster but loves a good long hug.

When I was a SYSOP on a local BBS .. I had to moderate the chat rooms.

I started getting anonymous DEATH THREATS in my email.

Made me kinda nervous and my nerves aint to good to begin with ..

Besides .. It say's "Space Station #5" in my profile?

Here is a picture I just took out my window
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Big-K's Avatar
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08-Sep-2005, 08:09 PM #27
From what I hear they're crappy AND expensive. My future brother-in-law now calls on me whenever he has a problem. I've fixed/setup his network/internet and wireless connections twice now for 20 bucks each. I do a cheaper and just as good job as them and I don't wear stereotypical nerd clothes.
ekim68's Avatar
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09-Sep-2005, 12:11 AM #28
Too bad, I like the Lord of the Rings....
But, you know, I've been to a few of the big retail places and seen their experts, and,
every once in a while, someone does know their stuff. But, not most. They're mostly
into sales...
primetime212's Avatar
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Join Date: May 2004
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09-Sep-2005, 01:07 AM #29
Quote:
Originally Posted by Space Cowboy


I've been told I have a nice one but never a smart one

Good question. I wanted to tell that jerk off. What does movie preferance have to do with job skills? I have noticed all the employees there look like they are in high school.

I do have a Electronics Tech. Journeymans card and 20 years of experiance

Best Buy Sucks
take matters into your own hands
Steppinstone's Avatar
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09-Sep-2005, 08:09 AM #30
Sc, for the crate, they make nice fold up ones! and the chewing go buy a Kong and stuff a bit of peanut butter way to the back of it, he'll spend quite a bit of time trying to get the Pb out! Why isn't he potty trained yet?? That's #1 priority, he should have been trained before you got him, wasn't he 4 mo old then?
Sorry for the post hijack
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