Things about this are true and some aren't. Yeah while things are indeed overpriced, the stores don't run on commission, and while there are bad examples, the majority of people who work there actually know what they're doing. The guys in my general area are good, I do most of my work by myself if I have time, and I even help those around the community, and I have been to homes that have been worked on by Geek Squad and they actually aren't really bad. A few have been rather well done, then again this in the Bay Area and i've almost never heard of problems from around here.