[Rollin' Rog]

I bought a chair online on Dec 20; it arrived on the 23rd (shipped from Texas). Fast!

Great, now to assemble. Customer feedback at the online site had assembly completed in 15 min for one 30 for another.

Well it took me at least 4 hours , about 1 1/2 of that was intermittantly spent looking for where I'd misplaced my glasses among the packaging material and trying to read a small poorly illustrated diagram printed in China.

Well, this is why I don't torture myself doing "system building", only troubleshoooting. Won't bore you with the rest of the problematic assembly details, but suffice it to say I eventually got it done.

>> Ok, here's the "good" part. It's today, Sunday, NEW YEARS -- and I'm looking at a local Target ad which has the same chair 35 bucks cheaper!

Can I get a refund? Well it takes me a while to find the policy statement at target.com -- but YES, I can get a "price adjustment". Just email their "support representative" with the details.

OK, but there is no online form for "price adjustments" -- so I just do a normal e-mail, include the product/order ID, the circular date and product and my "question" or "comments"


>>> 2 hours later <<<

I have a reply!

A request has been made to credit the 34.99 difference to my credit card -- and should be confirmed in 1-3 business days.

What? That's amazing!

Could this have been handled by an "autoresponder"? It would have had to figure out the type of request being made, access my order, check the Target circular and calculate the correct "difference"!

Or perhaps they sub-contract their customer support to China, where the New Year is a month away?

Either way, I'm truly impressed.

[Laura87]

I believe you can, you can still return it so they should give you the difference back. Always worth a try (especially for $35 hard earned bucks)

[Rollin' Rog]

Actually I originally requested and promptly received a return authorization when I had trouble assembling it -- but got that sorted out.

Anyway they have acknowledged and confirmed the refund request -- that was my somewhat tortuous point. Just amazed they could do it on such a holiday.

[hewee]

Wow your good Rollin' Rog.

Now how much money can you get back for me?

[Rollin' Rog]

As soon as I get the CEO on my buddy list I'll let you know!

[hewee]

Well there goes all my money.