[Stoner]

Review:
Nothing but trouble trying to make it work.
Tried to instal on a Dell P3 800 Optiplex GX110.....dual boot with 98se and win2k
and on a Dell P2 400 with 98se.
Both comps seem in perfect order, otherwise.

Install went seemingly easy and drivers installed as instruction noted.
Main purpose was to use a new Epson 3490 for some high res scans that wouldn't take as long to accomplish as my Epson 1260.

The first card:
Dell P3 800
98se:
Would scan on lower res but as soon as I tried 600, the twain connection was broken and I would have to reboot. Tried reinstalling drivers, the USB card and Twain. Didn't help
Win2k:
Same problem and even blue screened once.

Moved the card to the Dell P2 400
98se:
Wouldn't boot with the card installed.

+++++++++++++
Second card exchanged under warranty:
Dell P3 800
98se: Twain broke connection with the scanner as soon as I would start a preview.
Win2k:
Same and blue screened again.

Dell P2 400:
98se
Wouldn't boot with card installed.


++++++++++++++++

Third card
P3 800
98se:Twain broke connection with the scanner as soon as I would start a preview.
Win2k: Same and blue screened again.

P2 400
98se
Threw a plug and play error on Boot up.
It did boot and I installed the drivers.
Would not reboot.

+++++++++++++++


I bought this card on sale ( 9.95) late January, so they won't take it back, but would exchange it. Today, it costs 24.95.






I would not recomend CompUSA USB 2.0 pci add in cards

Here is what the box looks like just incase your interested:

[Stoner]

update:

Bought an Adaptec USB2.0 card today. Installed easily and functions properly.
I'll go back to CompUSA in the next day or so and see what the manager has to say about making this situation satisfactory to me.

[dr911]

Keep us informed Stoner on what "management" says.

[Stoner]

Well, the issue was resolved when a refund was offered.
But it was amusing how that happened

Remember, the issue is only over a $10 purchase.
I returned the card this morning.
Gave a brief smile to the clerk and described the situaution.

Immediately she informed me I would have to send the product bact to the manufacturer and that CompUSA had no further involvement.
I asked her if I could speak to the manager or assistant manager about the situation.

Must have pushed a wrong button

She screamed loudly enough to draw the attention of other employees in the store and start watching, along with the line of customers behind me.

She yelled at me to stop being rude.

How was I to know asking to talk to a manager was rude!
She said, what do you want to talk to the manager about?
I responded, about resolving the problem.
Appearently wasn't good enough as she repeated the question several times.

Finally, she said, I'm a supervisor, I can resolve any problem a manager can, now what is it you want to do?

So, I said, and I was smiling, resolve my problem with this defective merchandise I was sold.
I do have a warranty, and it is an exchange situation, but the manager might even grant a refund under the circumstances.

So she said, the return policy time limit is up and you will have to return the product to the manufacturer.
I again said, could I please talk to the store manager
That really didn't help me much.....she just yelled at me louder about my rudness
Crap...and all over a $10 purchase.

So I pulled out the warranty in the box and showed her the exchange policy.

Next words out of her mouth were, what do you want, the refund or an exchange.
LOL!
I took the money

As soon as I had the money in my hand, I told her that her attitude of trying to provoke an argumnt was not conducive to good customer relations

As I turned to leave, I could see several of those behind me sinckering and I started to laugh myself

I'd almost have paid $10 for a ticket to see that floor show





But I did get my $10 back after spending about $4 in fuel running back and forth to CompUSA.


Never give up